- Report: #565535
Report - Rebuttal - Arbitrate
Complaint Review: DAS TV
DAS TV2 Hamilton Place, Hamilton Way, Internet United Kingdom
DAS TV, Digital TV Made Simple, Not Honest Liers and They Send their Customers Faulty old Stock. Mansfield, United Kingdom Internet
*UPDATE Employee: A rebuttal
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Dear good people
Please read the below and use my bad experience as a learnig point not to buy anything from this company.
I purchased a Freesat Satellite kit from them. I very kindly called them to make sure everything is in stock before I made the payment.
One of their guys advised me yes and if I pay them now it will be shipped today for next day delivery. So you can imagine what I did. I paid them straight away so they can be delivered next day.
From the delivery side the item did arrive very quick by Fedex.
As soon a I opened the box the Sky Zone 1 Dish inside looked old and battered. Also all the fittings and brackets etc did not fit this dish.
This made me quite angry but mistakes do happen. I called them straight away to advise them of the problem I even emailed them pictures to show I cannot use the dish as the parts supplied do not fit. They advised me they will send the correct one asap.
Right Moving on :))
I then Unpacked the Freesat HD Satellite receiver. I straight away realized its not the brand I purchased on-line. The one I purchased was Grundig and the one they shipped was a Goodmans which is about 40.00 cheaper and lower quality.
I straight away called them and told them there is more problems with this order. The guy was trying to tell me he doesnt know how these 2 models look like and thinks they are the same. :))
I then gave him the Argos website to refresh his memory they are both different brands and look different + the one they shipped is lower value. By the sound of their reaction there was nothing they can do as there is no stock of the one I required so they shipped me a simillar one. Its strange how they also didnt give me back the money to make up for the difference.
So imagine how this feels ? You buy a Honda car and when its arrives its a Nissan because they are very simillar and both Japanese.
I am shocked how this can happen in the UK. Due to my anger I have spent time to write this messages and tell you what sort of Cowboys they really are.
Please Please Please
do not use the below company they are not honest people.
Digital TV Made Simple
DAS - Digital TV Made Simple
2 Hamilton Place
This report was posted on Ripoff Report on 02/06/2010 01:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/DAS-TV/internet/DAS-TV-Digital-TV-Made-Simple-Not-Honest-Liers-and-They-Send-their-Customers-Faulty-old-565535. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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