- Report: #1115026
Report - Rebuttal - Arbitrate
Complaint Review: DAYS INN NIAGARA FALLS
DAYS INN NIAGARA FALLS5943 VICTORIA AVENUE, NIAGARA FALLS, ON., CANADA NIAGARA FALLS, Ontario Canada
DAYS INN NIAGARA FALLS DAYS INN NEAR THE FALLS RIPPED $ 30 ON CREDIT CARD NIAGARA FALLS Ontario
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We stayed at Days Inn Niagara Falls, Near the Falls for two nights December 24 & 25, 2013.
The hotel was noisy, dirty and the breakfast was crowded and terrible. Receptionists were busy surfing internet and did not pay any attention to the guests. Immediately after check in i came down and informed the reception that the telephone instrument in the room is broken the Days Inn Niagara Falls staff changed it after an hour. We checked out on December 26, 2013 and after a few days found out that the Days Inn Niagara Falls, Near the Falls has charged us $ 30 for breaking ironing board. I called the Days Inn Niagara Falls and asked about the charges. The person who picked up the phone was very rude and was talking like she was the eye witness of us breaking the ironing board. She said, our housekeeping staff reported that you broke the ironing board. I told her we did not even bother to take it out as we had no intentions to use it so we did not even check it. Moreover if your housekeeping is so competent and always 100% right then how come they did not see the broken telephone instrument right at the entrance. She did not answer this and just said we can't do anything, we found it broken.
Then I called Hotels. Com, they apologized and called the hotel while I was on hold. They told me that they cannot do anything either, but she was kind enough to email me $ 50 coupon for the next booking.
For me getting coupon from Hotels.com does not make any difference as I am not looking for money. For me creating awareness and saving people from these kind of rip offs is more important.
My first and foremost advise to fellow travellers is, DON'T STAY at Days Inn Niagara Falls, Near the Falls and if for any reason you have already booked or stay there Please ask the staff to accompany you to the room during the checkout and give you all clear in writing. Otherwise be prepared to see surprizes on your credit card.
This report was posted on Ripoff Report on 01/12/2014 09:41 PM and is a permanent record located here: http://www.ripoffreport.com/r/DAYS-INN-NIAGARA-FALLS/NIAGARA-FALLS-Ontario-M4H1J6/DAYS-INN-NIAGARA-FALLS-DAYS-INN-NEAR-THE-FALLS-RIPPED-30-ON-CREDIT-CARD-NIAGARA-FALLS-1115026. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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