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  • Report: #537142

Complaint Review: DAZZLE SMILE - DAZZLE SMILE PRO

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  • Submitted: Thu, December 10, 2009
  • Updated: Tue, January 12, 2010

  • Reported By: Janet — Harrow Other Uzbekistan
DAZZLE SMILE - DAZZLE SMILE PRO
22100 East 26th Street Aurora, Colorado United States of America

DAZZLE SMILE - DAZZLE SMILE PRO Dazzle white/ pristinehlth/ beutyclub/ Sup*Worldfit taking an awful lot of money from my account for goods i havent received.. Aurora Colorado

*UPDATE Employee: Dazzle White

*Author of original report: Dazzlesmile, Sup*smilebright, Sup*Worldfit

*Author of original report: Dazzle Smile, beutyclub, pristinehlth, Sup*Smilebright, Sup*Worldfit

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Oh my god after i called and cancelled on the 30/11/09, Sup*smilebright and Sup*Worldlift (never heard of them) have taken a total of $111.06 from my account. The hurtful part of this sorid matter is I never recieved any products apart from the so called free trail pen so I am not even sure what the money is for. To make matters worst i rang dazzle smile three time and got no where which cost me huge amount of money because i had to call from a UK mobile phone.....I have written to the FTC and have been collating all information/paperwork because i think I am going to need a lawyer. So far they have take a total of $213.58 from my account.....my bank and i are working on this too.

This report was posted on Ripoff Report on 12/10/2009 09:47 AM and is a permanent record located here: http://www.ripoffreport.com/r/DAZZLE-SMILE-DAZZLE-SMILE-PRO/Aurora-Colorado-80019/DAZZLE-SMILE-DAZZLE-SMILE-PRO-Dazzle-white-pristinehlth-beutyclub-SupWorldfit-taking-537142. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Dazzle White

AUTHOR: Leonardo Smith - (United States of America)

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
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#2 Author of original report

Dazzlesmile, Sup*smilebright, Sup*Worldfit

AUTHOR: Janet - (United Kingdom)

Well well after numerous phone calls which I am sure is going to cost me an arm and a leg (calls from UK mobile) I finally got through to several people, the first who was rude and hang up on me. The other three I must say was superb and had excellent customer service skills. Long and short is I got them to refund the charges to my account and received an email to confirm that the monies will be transferred to my a/c within the next 6 days. I also received instructions in the email on what to do if I haven't been credited within the next 2 weeks. I also had the opportunity during the same phone call to cancel all membership from other leeches and received email from them confirming cancellation and a cancellation numbers. I have collated so much paperwork on these people my paper trail is looking good.......Called my bank straight away and discuss the matter at hand we are waiting until the period they gave me is expired and if nothing happens then its legal proceedings.....I'm keeping my fingers X

 

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#3 Author of original report

Dazzle Smile, beutyclub, pristinehlth, Sup*Smilebright, Sup*Worldfit

AUTHOR: Janet - (Uzbekistan)

Still haven't received any additional products and money is still being taken from my account. I phoned the number that was given to me and the only reply I got was, they are receiving hugh numbers of calls and my call will be answered in the manner it was received. I called 12/12/09 and waited 23 mins before I hang up....I called later that same day and got the same message and waited 31mins then  hang up. I have no way of contacting these crooks or getting my money back......I was surfing the net and they are still advertising their free sample all over the place....can someone not put a stop to these scammers.......I hope to god they are exposed.

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