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Report: #523357

Complaint Review: DAZZLE SMILE - DAZZLE SMILE PRO - Des Moines Iowa

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  • Reported By: Aggie — Corvallis Oregon United States of America
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  • DAZZLE SMILE - DAZZLE SMILE PRO 3600 Army Post Rd Des Moines, Iowa United States of America

DAZZLE SMILE - DAZZLE SMILE PRO Dazzle Smile, Dazzle White, Beverly Hills smile, Varimi LLC, world class fitness, p/beutysecret, vpweightsecret, and more Neverending scam Des Moines, Iowa

*UPDATE Employee: Hello,

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It starts with a free teeth whitening product combo "discovered" by a "mom".  You can get it for $2.98 including shipping.  What you see on your next credit card statement is a list of charges that you do not recognize in amounts from $8.95 to #87.62 from businesses with poor, disconnected, or no contact information.  You are automatically enrolled in memberships, monthly product shipments, you pay for the free trial 40-50ty fold, and so on. It is a setup that on the first look appears legal and they certainly play that up in the first sentence that is spoken.  They are also aware of the fact that you do not want the products since on two occasions I was simply asked at the start "What product am I calling about to cancel".  Since I could not get to the bottom of what else might have been charged to my account based on the fact that I did not "opt out" or return within 14, 30, or 60 days, depending on the agent I talked to and website I'd read,  I resorted to cancelling my credit card altogether.  I've done that even though my credit card co, city cards, objected to my closing the account as they consider the charges legitimate.  They also seem to know of the scam.  I've been their high balances customer for some 15 years and this has surprised me tremendously.  I had told them that, as it appears, they knowingly condone questionable activities and because of that  I do not wish to be associated with their business anymore.

This report was posted on Ripoff Report on 11/13/2009 11:46 AM and is a permanent record located here: https://www.ripoffreport.com/reports/dazzle-smile-dazzle-smile-pro/des-moines-iowa-50321/dazzle-smile-dazzle-smile-pro-dazzle-smile-dazzle-white-beverly-hills-smile-varimi-ll-523357. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
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0Employee/Owner

#1 UPDATE Employee

Hello,

AUTHOR: Laura Lauradd - (United States of America)

POSTED: Monday, November 16, 2009

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,

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