• Report: #492125

Complaint Review: DAZZLE SMILE, DAZZLE SMILE PRO

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  • Submitted: Wed, September 09, 2009
  • Updated: Tue, January 19, 2010

  • Reported By: Tracey — Austin Texas USA
DAZZLE SMILE, DAZZLE SMILE PRO
http://smile-brite.info/smile-brite.html Dover, Delaware United States of America

DAZZLE SMILE - DAZZLE SMILE PRO - Dazzle White - Bright Smile - SmileBrite - Ulti Fresh Well - Comprehensive Weight Loss - Natural Health Systems Free trial offers that have resulted in over $180 of charges within 30 days. Dover, Delaware

*Consumer Suggestion: Finally

*UPDATE Employee: Hello,

*Consumer Suggestion: how to avoid this type of ripoff

*General Comment: These people are scammers

*UPDATE Employee: Hello,

*UPDATE Employee: Hello,

*UPDATE Employee: Hello,

* : Dazzle, Bright Smile, and SmileBrite are different companies.

* : Hello,

* : TERMS AND CONDITIONS PRIVACY POLICY

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I found both Dazzle Smile Pro and SmileBrite on an ad on facebook. A Mom testimonial that recommended using both products back-to-back for best results. Free trial offers have resulted in over $180 of additional charges to my debit card that I used for payment of the $1.95 and $0.99 shipping charges on those trial offers.


After I linked the charges to the same companies that I had gotten the free trial offers from, I went back and reviewed the websites more thoroughly where I had purchased them.


My bad, I should have clicked on and reviewed their Terms & Conditions.  It states in fine print exactly when and what companies have also signed me up for their product offers, when I signed up for this one.  (6 product offers in all)  And it indicated how to cancel everyone of them.  Unfortunately, I should have done that within 10 & 14 days of receiving the trial offers, so I would not have received those $180 of charges, but I did not read the fine print.


I've never seen anything like this, and didn't even think about this type of scam.  But their Terms & Conditions statements prevents me from getting out of these charges with my debit card, because I agreed to them on the order form.


It is definitely a rip-off, because the other things you're getting billed for have nothing to do with the teeth whitening products, and you don't even suspect they are one and the same, so you're left just tackling one thing at a time and trying to figure it out (health newsletter, weight loss guide, etc), then BAM, you're hit with the big charges after the trial offer is up, if you didn't cancel it.


I learned my lesson of BUYER BEWARE when buying from an internet advertisement, that's for sure.  We actually have to READ those Terms & Conditons!


This report was posted on Ripoff Report on 09/09/2009 08:42 AM and is a permanent record located here: http://www.ripoffreport.com/r/DAZZLE-SMILE-DAZZLE-SMILE-PRO/Dover-Delaware-19904/DAZZLE-SMILE-DAZZLE-SMILE-PRO-Dazzle-White-Bright-Smile-SmileBrite-Ulti-Fresh-We-492125. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 10Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Suggestion

Finally

AUTHOR: The Chosen One - (United States of America)

I am glad that someone is admitting their honest mistake. I work for the credit card company and we get numerous calls about these companies. I am glad someone can admit their fault instead of trying to get the credit card company to bail them out for their own mistakes.
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#2 UPDATE Employee

Hello,

AUTHOR: edwige.saintpreux - (United States of America)

Hello,

Sorry there seems to have been some confusion about your order. We do our best to satisfy all of our customers, but sometimes mistakes can happen. Customer service  and satisfaction are very important to us. That's why we included our Terms of Service on the order page right next to where you provided us with your credit card  information. There is also a direct link to our Terms of Service on our home page. We do want you to be happy with your experience with us even if you didn't read the  terms or found them confusing.

If that was the case, you can return the unused portion of your order and we will not bother you again. If you are still in our 30-day guarantee period, we will also be happy to  refund your money. We take our money-back guarantee very seriously.

Our customer support is available 24 hours a day, seven days a week. You can call us at (8/6/6)-(5/2/8)-(6/2/1/4). If you have any problems getting through, you can also  use our Live Chat online customer service support. The Live Chat link is easy to find on our Contact Us page and can walk you through the entire process step by step.

We want to do everything we can to resolve your concerns as quickly as possible and hope to hear from you soon.

Thank you,

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#3 Consumer Suggestion

how to avoid this type of ripoff

AUTHOR: topenddave - (United States of America)

After the experiances I have had with: Cleanwhites, Dazzle Smile, Dazzle Whites, and ResVLife; I think a simple process COULD be instituted to eliminate these vermin

from the marketplace 100% of the time: simply require all US businesses doing ripoffs on the internet under regulation e or efta protections to so state. These scum like "lil" jesse wilms are known as "certified merchants" by the nearly as crooked banks and credit card pushers they use to steal your hard earned money. If they were simply required under EFTA to state in letters at least as large as the largest they use on their home and/or"landing" pages that they are "EFTA CERTIFIED MERCHANTS", I suspect the number of efta related claims would decrease by 90% or more.

The Electronic Funds Transfer Act as enforced by the Board of Governors of the Federal Reserve System has as its PRIMARY STATED PURPOSE " to preserve the rights of consumers doing business on the internet". PERIOD. All WE need is to either class action the bejeebers out of the banks AND the Fed or otherwise embarass them enough to get such a simple straightforward requirement enacted in the next session of Congress.

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#4 General Comment

These people are scammers

AUTHOR: Inspector - (USA)

You will not get a penny back because they are a SCAM
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#5 UPDATE Employee

Hello,

AUTHOR: Claudia Allair - (United States of America)

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on

the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens

up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not

aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call

us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
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#6 UPDATE Employee

Hello,

AUTHOR: Laura Lauradd - (United States of America)

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on

the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens

up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not

aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call

us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
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#7 UPDATE Employee

Hello,

AUTHOR: K.Ring - (United States of America)

Hello

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the left of where your credit card information was entered. There is also a link at the bottom of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 60-day guarantee and will continue to do so. You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

 Your satisfaction is our number one concern,

Thanks,

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#8

Dazzle, Bright Smile, and SmileBrite are different companies.

AUTHOR: Customer support - (U.S.A.)

IF you are trying to get a hold of SmileBrite, then call their customer service.  You can return products, you can ask for discounts, call them at 877 604-2117.  See what they can do for you.  But do not wait till it is too late to return the product.
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#9

Hello,

AUTHOR: Gemma R. - (USA)

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the left of where your credit card information was entered. There is also a link at the bottom of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 60-day guarantee and will continue to do so. You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
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#10

TERMS AND CONDITIONS PRIVACY POLICY

AUTHOR: Laurie - (U.S.A.)

Stated in T&C that this would happen, 


Free trial starts the day you placed your order not the day the order was received,


Its a negative option contract as well


THEY RELY heavily on YOU THE CONSUMER not reading them before placing your order - if you did - you never would have ordered this bogus product.


No I do not work for them, I investigated on my own after reading hundreds of the same complaint.  So I checked the websites myself and found the information by scrolling all the way to the bottom of the screen. 


That includes the bogus celebrity endorsements -like Oprah and RachelRay and the ACAI Berry Scam - both stars state on their own websites they do not endorse the products. 


Privacy Policy always indicates whether they share info with affiliattes or not.


If they do - you get spammed by emails and phone calls. 

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