• Report: #524314

Complaint Review: DAZZLE SMILE, DAZZLE SMILE PRO

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  • Submitted: Mon, November 16, 2009
  • Updated: Wed, December 09, 2009

  • Reported By: Morethanpod — Canal Winchester Ohio United States of America
DAZZLE SMILE, DAZZLE SMILE PRO
Internet United States of America

DAZZLE SMILE, DAZZLE SMILE PRO Dazzle White/ Pristine Health/ Access Fraud/ Scam Internet

*UPDATE Employee: Hello,

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This company charged me under the name Healthcleanse, Pristine Health and Access.  I never recieved the samples that I paid for...I thought that the item they sent was the sample, but it was the $87.62 product.  So if anything, the fraud is the theft of my almost $3 for the samples I've yet to receive.  The sample charges were under the name of Health Cleanse.  The $87.62 charge was under Pristine Health with the phone number 866-676-4122, which is a non-working number.  I looked up Dazzle Smile and got the 866-528-6214 which did work.  They told me to send it back, I did and am now waiting my refund.  I did call and get confirmation that they recieved my package into their "warehouse".  I was told to send it to Aurora Colorado.

Today I got a charge for $24.82 from Access and when I called the 866-389-3868 the lady answered the phone by saying, "My name is Deaunna, would you like to process a cancellation today?"  How in the world do you offer a cancellation when you first answer unless you know you are scamming people.  She advised me that Access is a subsidiary of Pristine Health and that they would not give me my $24.82 back because I did not click that I did not want their service...a scam.  I never saw that prompt!  You usually click to opt in!  I was given a cancellation number, refused a supervisor and told that my request did not warrant a supervisor. 

I have cancelled my card.  I don't know what other name they will come up with.

I am beyond ready for a class action lawsuit against this group of scum.  I will do whatever I have to in seeing that they are taken off of the internet.  I can't believe it's been allowed to go this long.  I would think a lawyer would've jumped on this long ago with all of these complaints. 


This report was posted on Ripoff Report on 11/16/2009 11:20 AM and is a permanent record located here: http://www.ripoffreport.com/r/DAZZLE-SMILE-DAZZLE-SMILE-PRO/internet/DAZZLE-SMILE-DAZZLE-SMILE-PRO-Dazzle-White-Pristine-Health-Access-Fraud-Scam-Internet-524314. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 UPDATE Employee

Hello,

AUTHOR: brenda.hawks - (United States of America)


Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
                   
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