• Report: #525367

Complaint Review: DAZZLE SMILE, DAZZLE SMILE PRO

  • Submitted: Wed, November 18, 2009
  • Updated: Wed, December 09, 2009

  • Reported By: Buckoroonie — PENPARC Internet United Kingdom
DAZZLE SMILE, DAZZLE SMILE PRO
POBox 22100, East 26 Avenue, Aurora, Colarado, 800 Internet United States of America

DAZZLE SMILE, DAZZLE SMILE PRO Health Smile, Ultifresh, World Club Fitness Do not purchase from this company, you will be scammed and they will steal from your credit card! Internet

*UPDATE Employee: Hello,

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This must be stopped. Dazzle Smile are nothing but thieves and con merchants.


They trick you when you order their 'low price' sample and charge you a)excessive postage and b)on going amounts that you supposedly signed up to and agreed.


They also trick you into believing you are getting a one time deal and get you to leave a box ticked. You think that this is for getting the sample at a real good price but infact, by not unchecking the box you automatically agree to taking on another service or product, like the World Club Fitness program. Because you were tricked to not unchecking the box they will now say that you agreed to pay another amount, in my case $26 per month.


Then, when they send you the sample they charge you the postage seperately, being a small amount. This shows on your statement and you think that it's not so bad BUT what you don't know is that's just the postage. A week or so later you realise that they then debit you a much larger figure, say $80. Then, by the time you've realised it's gone past the 30 day trial and they refuse to credit you back the money even if you do send it back.


Whilst you're trying to get the credit from them they then debit you again a similar amount and you would not have even received the next item. When querying the next payment and no product they say 'Oh don't worry, it will be with you any day', 'If you're not happy with the products just send them back and once we've received them we will credit your account'. That is another lie. I sent them back, by recorded delivery and they still do not want to credit my account.


Then you find out you're being charged for the 'unchecked' box service, mine being some fictitious 'World Club Fitness Program', for which you have absolutely no knowledge and in my case never received any product, service, link to an on-line magazine or otherwise.


After kicking up a stink they promised to cancel the account with them and not debit any more from your credit card. You put down the phone and hope that all will be credited and nothing more debited. WRONG. A few days later you find that not only have they debited your credit card a 4th or 5th time using various pseudo names, they have also passed your details onto another 'affilliated' company who has debited your account for similar amounts.


When phoning this new company I am told that I must have ordered from both companies....for similar products?!? Do they really think you're that stupid. Well, the truth is they do....and unfortunately we are...because we were stupid enough to believe that we were dealing with an respectable, honest and reputable company.


The truth is they are not. They are nothing but cheapscates and rogues, acting deliberately to con people out of their hard earned money. And by using the internet to sell their very unworthy products, they play their tricks and gain your money by nothing short of fraudulent practices.


For any of you who have done what I did, do yourself a favour. report your credit cards lost or stolen and gain new ones with completely different numbers. Then report this company to your bank, credit card company, the police, a wonderful web site like this and anyone else you feel might help you, us to stop companies like this from using their immoral, fraudulent practices.


Oh, one more thing you can do to get your own back is to regularly phone their toll free number, say 10 or 20 times a day when you're sitting around enjoying a coffee or a glass of wine. It might be toll free to us, the caller but they still have to pay for those calls. If they have to pay a cent per call from one person, that's not a lot. If we can get a couple of million to call them 20 times a day we might make a dent in their ill gained proffits.


If any of you have any other ideas as to how we can get our own back on this/these companies, lets get together, share the ideas and DO IT!


This report was posted on Ripoff Report on 11/18/2009 01:07 PM and is a permanent record located here: http://www.ripoffreport.com/r/DAZZLE-SMILE-DAZZLE-SMILE-PRO/internet/DAZZLE-SMILE-DAZZLE-SMILE-PRO-Health-Smile-Ultifresh-World-Club-Fitness-Do-not-purchase-525367. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Hello,

AUTHOR: Miriam.Hudson - (United States of America)

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
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