- Report: #525952
Report - Rebuttal - Arbitrate
Complaint Review: DAZZLE SMILE, DAZZLE SMILE PRO
DAZZLE SMILE, DAZZLE SMILE PROInternet United States of America
DAZZLE SMILE, DAZZLE SMILE PRO World Fitness Club unauthorized charges Internet
*UPDATE Employee: Response To Customer Complaint.
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I ordered a free trial that required I pay shipping of $4.95. A couple days later the company did a follow up call where I very specifically stated three times that I do not want a continued or automatic membership. Each time I told them do not send me additional product and do not charge my account additional amounts.
A month later I checked my bank statement and they had made three additional withdraws totaling over $200 in less than a month. The telephone numbers on the bank statement were out of service and each withdraw was under a different company name. I finally hunted down a working telephone number to cancel and attempt a refund. Their customer service representative informed me that the company doesn't take cancellations when they initiate the call. The only way to cancel is to call the company. I asked what the purpose was of calling and asking me three times if I want to join the program. Poor Victor didn't know.
The company agreed to refund one withdraw of just over $87, if I return the product within 30 days of it's ship date. My state has laws unauthorized product shipments do not have to be returned, but I am sure they have a legal response to argue they are somehow authorized. The rep confirmed my email address and agreed to send me return information via email. Still waiting for that information.
I am cancelling my bank account today! I do feel like an idiot for being tricked into this scam, but not enough to be quiet. I highly recommend you skip this phony deal. What good are white teeth if your broke and not smiling!
This report was posted on Ripoff Report on 11/19/2009 03:30 PM and is a permanent record located here: http://www.ripoffreport.com/r/DAZZLE-SMILE-DAZZLE-SMILE-PRO/internet/DAZZLE-SMILE-DAZZLE-SMILE-PRO-World-Fitness-Club-unauthorized-charges-Internet-525952. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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