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  • Report: #491053

Complaint Review: DAZZLE SMILE, DAZZLE SMILE PRO

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  • Submitted: Sun, September 06, 2009
  • Updated: Thu, September 10, 2009

  • Reported By: southtxgirl — pharr Texas USA
DAZZLE SMILE, DAZZLE SMILE PRO
www.dazzlesmilepro.com Internet United States of America

DAZZLE SMILE, DAZZLE SMILE PRO mom story after calling to cancel still charged my credit card, Internet

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i had visited the dazzle smile website after reading "the mom story" i was going to sign up for the free trail but i saw they wanted to charge my card for shipping so i didn't after all.


the next day i got a call from the company. i figured since it was a call my account number would be less at risk. so i said ok. i would be charged only $1.95 for shipping and i can cancel any time, because it comes with a membership, the membership takes 7 days to appear in their system and you have 14 days so cancel.


after the 7 days were up, i didn't even have the sample yet, i called to cancel. a spoke to a representative and they said ok you're membership had been canceled. so i said ok and THOUGHT  that was it! i got a letter from them after canceling about a gift card so i called again to make sure my membership was cancelled and i was told it was and they also gave me the date i cancelled.


its not even a month later that i was checking my account online and saw a pending charge on my account from "ultifreshwell" for $79 and didn't know where that was from so i looked it up online and saw it was associated with dazzle smile.


i contacted them through the live chat since they were closed. the live chat person told me my membership was NOT cancelled and she gave me a cancellation number! and she cancelled it! BUT i had cancelled before and supposible they have no record of me cancelling before. my conversations were recoreded when i cancelled so i plan to call tomorrow and tell them i'm going to sue unless they give me a FULL refund. i am also going to change my account number just incase! DO NOT FALL FOR DAZZLE SMILE!!!


the representative on the chat told me about the terms and conditions i agreed to but i ordered through the phone and the person i spoke to only said there was a membership that came with it and I HAD ALEADY CANCELLED!!! i didn't get to read anything about terms and conditions! the phone isn't safe either!


This report was posted on Ripoff Report on 09/06/2009 04:42 PM and is a permanent record located here: http://www.ripoffreport.com/r/DAZZLE-SMILE-DAZZLE-SMILE-PRO/internet/DAZZLE-SMILE-DAZZLE-SMILE-PRO-mom-story-after-calling-to-cancel-still-charged-my-credit-c-491053. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1

Hello,

AUTHOR: Gemma R. - (USA)

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the left of where your credit card information was entered. There is also a link at the bottom of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 60-day guarantee and will continue to do so. You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
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#2

Hello,

AUTHOR: Gemma R. - (USA)


Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the left of where your credit card information was entered. There is also a link at the bottom of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 60-day guarantee and will continue to do so. You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
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