ED Magedson – Founder
DAZZLE SMILE, DAZZLE SMILE PROwww.dazzlesmilepro.com Internet United States of America
i had visited the dazzle smile website after reading "the mom story" i was going to sign up for the free trail but i saw they wanted to charge my card for shipping so i didn't after all.
the next day i got a call from the company. i figured since it was a call my account number would be less at risk. so i said ok. i would be charged only $1.95 for shipping and i can cancel any time, because it comes with a membership, the membership takes 7 days to appear in their system and you have 14 days so cancel.
after the 7 days were up, i didn't even have the sample yet, i called to cancel. a spoke to a representative and they said ok you're membership had been canceled. so i said ok and THOUGHT that was it! i got a letter from them after canceling about a gift card so i called again to make sure my membership was cancelled and i was told it was and they also gave me the date i cancelled.
its not even a month later that i was checking my account online and saw a pending charge on my account from "ultifreshwell" for $79 and didn't know where that was from so i looked it up online and saw it was associated with dazzle smile.
i contacted them through the live chat since they were closed. the live chat person told me my membership was NOT cancelled and she gave me a cancellation number! and she cancelled it! BUT i had cancelled before and supposible they have no record of me cancelling before. my conversations were recoreded when i cancelled so i plan to call tomorrow and tell them i'm going to sue unless they give me a FULL refund. i am also going to change my account number just incase! DO NOT FALL FOR DAZZLE SMILE!!!
the representative on the chat told me about the terms and conditions i agreed to but i ordered through the phone and the person i spoke to only said there was a membership that came with it and I HAD ALEADY CANCELLED!!! i didn't get to read anything about terms and conditions! the phone isn't safe either!
This report was posted on Ripoff Report on 09/06/2009 04:42 PM and is a permanent record located here: http://www.ripoffreport.com/r/DAZZLE-SMILE-DAZZLE-SMILE-PRO/internet/DAZZLE-SMILE-DAZZLE-SMILE-PRO-mom-story-after-calling-to-cancel-still-charged-my-credit-c-491053. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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