• Report: #518886

Complaint Review: DAzzle White/ Purely White

  • Submitted: Tue, November 03, 2009
  • Updated: Thu, November 12, 2009

  • Reported By: AB — Davie Florida United States of America
DAzzle White/ Purely White
5300 Ontario Mills Parkway Ontario, California United States of America

DAzzle White/ Purely White Cathy's Teeth Whitening Offering a free trial, but when not cancelled within 10 days, even if the product hasn't arrived they wil charge you the full price $89.95 Ontario, California

*UPDATE Employee: Hello

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The company outsources their customer service so they can never be directly contacted and unlike Denta White, they will not offer you a full refund upon cancellation. 

I was contacted as some sort of pop-up by Cathy's Teeth Whitening.  As a mother of two who had bad teeth who lives in the same city as me.  She states her fabulous miracle on how to get your teeth as white or whiter than a dentist whitening system.  Little will you know she is part of the Denta White and Purely White's scam.

This is all a scam to get you to request free trials.  In actuality you get the product that within ten days you will pay full price for.  My purely white was not shipped and received quickly.  I got it 7-8 days later.  This did not leave me time to even try the product, let alone cancel. 

Don't be a victim, as I was.  Don't trust a Free Trial.  There is nothing truly free.  Always strings attached.  And I would have known that had I read the tiny 8pt. font 2000 word agreement.

This report was posted on Ripoff Report on 11/03/2009 09:35 AM and is a permanent record located here: http://www.ripoffreport.com/r/DAzzle-White-Purely-White/Ontario-California-91764/DAzzle-White-Purely-White-Cathys-Teeth-Whitening-Offering-a-free-trial-but-when-not-can-518886. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Hello

AUTHOR: phyllis horne - (United States of America)

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,

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