- Report: #1063242
Report - Rebuttal - Arbitrate
Complaint Review: DC Motorcars
DC Motorcars530 E La Palma Ave Anaheim Hills, CA 92807 Annaheim, California USA
DC Motorcars Why I WIll Never Buy Another Used Car Anaheim California
*Consumer Comment: Buy her a Lexus
*Consumer Comment: Questions and THE Answer
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One of the worst companies I've ever dealt with. My wife fell in love with a Bronco they had advertised and she contacted their salesman, Lee. I followed up with him and I told him I would pay cash for it the next day if they added an AC unit. He said it would take about a week to get the AC added in. I paid over $30k the next day by wire. Took over six weeks before they shipped it. Went over two weeks with no communication whatsoever. When it was finally ready I told him I was pretty upset and I wanted to make sure it was running well since it was for my wife. He said there would be no issues with it whatsoever and it was in perfect running condition. They shipped it a few days later. When it got to our house the vehicle would not start. It was leaking fluids all over the floor of our garage. I couldn't take it to a shop to get checked out because Lee forgot to send my papers and didn't send them until a week and a half later. I told him how disappointed I was and he said take it to a shop and if they see any problems they'd refund my money. I took it to a mechanic who owns three Broncos himself and he said it would need about $1000.00 to be up to par but that this vehicle would be nothing but trouble, especially for a woman who has no mechanical abilities. I told Lee this and that I was shipping the vehicle back under the assumption they were refunding my money. I didn't hear from them for well over a week and then I found out they were not refunding my money but consigning it on their lot without any approval from me. I asked them under what authority were they trying to sell my vehicle and they said they were pretty sure they'd have it sold that weekend. I inquired a few weeks later as to whether they had sold it and never heard anything so I let them know I would be suing them. I am the owner of a very large law firm and don't like to get involved in litigation in my personal life but if they can do stuff like this to me, imagine what they do to the general public. My other cars are a Rolls Royce and a top of the line Mercedes so I've come to know what good service is. I knew we were getting a used car. However, I would have expected it to be in good working condition and for the company to stand behind their statements. I wouldn't expect service and games like this from a Yugo dealership.
I have nearly 200 employees and know how important customer service and integrity are. Thats what upsets me the most. If you say something to me keep your promise. I will never buy a used car again after this experience.
This report was posted on Ripoff Report on 06/30/2013 09:05 AM and is a permanent record located here: http://www.ripoffreport.com/r/DC-Motorcars/Annaheim-California-92807/DC-Motorcars-Why-I-WIll-Never-Buy-Another-Used-Car-Anaheim-California-1063242. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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