- Report: #935054
Report - Rebuttal - Arbitrate
Complaint Review: DELL COMPUTER
DELL COMPUTERInternet United States of America
DELL COMPUTER Dells Dell Computer Support and Recovery Disks, Internet
*UPDATE Employee: Why are you upset at Dell over this?
*Consumer Comment: Not new
*Consumer Suggestion: Is your computer plugged in?
I can only imagine how they treat 1 time purchases. Buying a Dell is the biggest mistake you can make. The company has gone down hill... the computers have gone downhill... and the service is way down the hill. Always the dollars! Always the dollars!
Spend your money elsewhere on someone or a brand that cares.... Below is my conversation with Dell about this matter....
9:31:56 PM System You are now being connected to an agent. Thank you for using Dell Chat
9:31:56 PM System Connected with CLKsmb_Marivic _217286
9:32:01 PM CLKsmb_Marivic _217286 Thank you for contacting Dell Basic Warranty Support. My name is Marivic. I will be happy to assist you with your issue.
9:32:28 PM ME Hello Marivic - I need a recovery disk for my PC - It was hit by a virus and wont even reboot.
9:32:45 PM ME no that is my cell - the best number
9:33:11 PM CLKsmb_Marivic _217286 Can you confirm the system that you would like to have support with is DIME520 with Service Tag ****** ?
9:33:27 PM ME That is correct!
9:34:41 PM CLKsmb_Marivic _217286 Thank you. Regarding on the OS disk of the system you will need to purchase it on our Dell Sales Department at 1-877-220-3355 .
9:35:10 PM ME I have to purchase the disk? I cant get a copy of it?
9:35:55 PM ME I brought the PC from you ... why do I have to repurchase it from you again?
9:35:56 PM CLKsmb_Marivic _217286 I do apologized but you will need to purchase the disk since the system warranty is already expired way back 2007
9:36:17 PM ME It isnt a system issue - its a software
9:37:06 PM CLKsmb_Marivic _217286 Yes, I understand. However, the software disk was still covered by the warranty. That''s why you will need to purchase the OS disk for you to do reinstallation.
9:38:14 PM ME Well... I wont be buying any more Dell Computers and will make it my goal and aim to blast you all online as much as possible. I have spent hundreds of thousands of dollars with you all for corporate purchases and cant even it a simple CD for my sons computer. Thanks for nothing!
9:39:32 PM CLKsmb_Marivic _217286 I do apologized for this matter, Steve. However, as far as I would like to send you the disk the system warranty was already expired. we will need to have a active warranty to process your request.
9:40:06 PM ME yea more money basically... it always come down to it.... its a CD for a old computer.
9:40:13 PM ME again.. thx for nothing.
9:40:21 PM ME goodbye ... for good!
Do not buy a Dell Computer! Go Elsewhere, you will not get support, you will not get help. You will regret it!
This report was posted on Ripoff Report on 08/30/2012 06:51 PM and is a permanent record located here: http://www.ripoffreport.com/r/DELL-COMPUTER/internet/DELL-COMPUTER-Dells-Dell-Computer-Support-and-Recovery-Disks-Internet-935054. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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