A little over a year ago, I purchased a complete (or I thought) computer system from Dell.com. After I received it and set it up, I discover that I have to purchase a software program (Microsoft Works) which was not included in the package, in order to use the computer. I was not happy but sucked it up and purchased and installed the program. Then the bills came and the interest rate was a whopping 29.99% which made me pay it off as soon as possible.
On March 14, 2007 I purchased an antivirus program called F Secure Antivirus to the tune of $66.28 when the bill came it was $76.28 which I paid in full a few days ago.
I purchased an embroidery program, from some one else, and in order to install it, I had to disable the antivirus software. I could not find a way to disable the antivirus software so I uninstalled it. I have the disk and thought I could re install it once the other software was installed.
When I went to re install the anti virus software it ask for a subscription key, which I do not have, as the packageing it came in was long gone. I have never had this problem, with re installing a product that I paid for. I called technical support and was told that since my computer was out of warranty there was nothing they could do to help me with this problem.
I ask them if they could just down load the same version of the soft ware and they told me no.
I now have a product that I paid $76.28 for that I can not install on my computer, which leaves it unprotected, and they refuse to help me in any way because my computer THAT I PURCHASED FROM THEM IS OVER A YEAR OLD.
THIS REALLY SUCKS AND SHOME THING SHOULD BE DONE TO SHUT THESE PEOPLE DOWN. THIS IS NOT FAIR. I AM ON A FIXED INCOME, A SENIOR CITIZEN, AND HAVE PAID MY MONEY FOR THIS PRODUCT AND THEY HAVE THE UNMITTIGATED GALL TO GIVE ME ANY ASSISTANCE OR REPLACE THIS PRODUCT.
I HOPE THERE IS SOME THING YOU CAN DO TO HELP ME WITH THIS. I DON'T THINK I WILL BE DOING BUSINESS WITH DELL ANY MORE.
BURNED IN MISSISSIPPI