- Report: #555061
Report - Rebuttal - Arbitrate
Complaint Review: DELL Computers
DELL Computers1 Dell Way Round Rock, Texas United States of America
DELL Computers deleted my computer files without telling me Round Rock, Texas
*Consumer Suggestion: Do not expect good service from big companies
*General Comment: All is not lost
*Consumer Suggestion: It's called backing up.
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My computer crashed - I was getting a lot of error messages (this after having spent money with Dell in the past 30days for software issues) and Dell sent me a CD. What they didn't tell me was that they deleted my files when Iwe called up technical support. They actually didn't readily volunteer that information until we asked and then the person I spoke to acted like it was no big deal. This when I had hundreds of important files saved for my business. If he had told me upfront and I had known there would have been someone I could have gone to for data recovery.
This report was posted on Ripoff Report on 01/15/2010 11:58 AM and is a permanent record located here: http://www.ripoffreport.com/r/DELL-Computers/Round-Rock-Texas-78882/DELL-Computers-deleted-my-computer-files-without-telling-me-Round-Rock-Texas-555061. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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