• Report: #574303

Complaint Review: DELL Computers

  • Submitted: Wed, February 24, 2010
  • Updated: Thu, November 17, 2011

  • Reported By: Narnia — West Monroe Louisiana U.S.A.
DELL Computers
Internet United States of America

DELL Computers MISSING O/S DISC, Internet

*Consumer Suggestion: This is so minor

*Consumer Suggestion: This is so minor

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I purchased a Dell Dimension pc in 2006 asked about O/S DISC--was told that it was preloaded--would not need a disc--low and behold now i need the disc--called to request one and asked was it normal for them not include this disc said it should have come with the pc-I have the purchase order with everything that was included--low and behold had to purchase the cd --sales reps were very rude --like oh well--very nice when i was purchasing the pc--I think they should have sent me the missing cd-only people i can contact is sell people no customer care people this is totally UNFAIR--CANNOT find a number to voice a complaint--think twice before purchasing a PC from Dell- they definitely will not be in my list on my next purchase

This report was posted on Ripoff Report on 02/24/2010 12:01 PM and is a permanent record located here: http://www.ripoffreport.com/r/DELL-Computers/internet/DELL-Computers-MISSING-OS-DISC-Internet-574303. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Suggestion

This is so minor

AUTHOR: depth386 - (Canada)

Dell has done alot of crap but this really isn't a big deal.
If you so much as bring an empty, writable CD to a small computer store they can probably burn a copy for you for free. You could even torrent download a copy and burn it yourself if you have a 2nd machine or a friend who's willing to spare a little time. This is not piracy because you still need a "key". If your computer is a Dell it almost certainly has a sticker with the key on it. See the image please.
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#2 Consumer Suggestion

This is so minor

AUTHOR: depth386 - (Canada)

Dell has done alot of crap but this really isn't a big deal.

If you so much as bring an empty, writable CD to a small computer store they can probably burn a copy for you for free. You could even torrent download a copy and burn it yourself if you have a 2nd machine or a friend who's willing to spare a little time. This is not piracy because you still need a "key". If your computer is a Dell it almost certainly has a sticker with the key on it. See the image please.
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