I am one of your valuable customers. I have purchased a laptop from you company Model inspirion 1525 on Date: 28th march 2008. The same is in the warranty period which gets expired at the end of this month. I am facing a problem with my Battery of the Laptop. My laptop is not working on the Battery Mode. For the same I tried to call the Toll Free number provided for N number of times. They told me to take a screen shot of the BIOS setup. First of all I don't understand how we can take a screen shot from BIOS. Now after a long argument for more then 10 days I got the news that Battery has ended on usability life' and the same is not covered under warranty period. I don't understand how the battery can end usability life even though it is in warranty. What I understand is the quality of the battery used is not up to the mark, and if this is not the case I should have been informed well in advance about the same which I was not. I am not able to use my laptop without Battery .
So, please take some action on the same and suggest me a solution for the same. Hope that I would get a response for this.
I got a call from dell +60 463 36 451 at 4.15 on 19th March 2009 from one of your senior managers and he told me that it is mentioned on the dell site that we do not provide any warranty for battery near to one year. Now I don't get what is your definition for the word Near. I did not expect such open ended and most irresponsible answer from a person who is holding a post of Sr. Manager in your company. I had very high expectations from DELL and I hope I can maintain the same in future.
I am still in the same Stage and my Issue is not solved.
Your valued customer
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