DELL financial servcies refuse to correct obvious errors in invoicing and billing. overcharging finance charges & fees. Telephone harrassment despite unresolved dispute. Austin, Texas

In September and October of 2010, DELL billed for services and products they never provided. It took until July 2011 to even obtain the invoices they claim I owe for. These invoices include products I never ordered or received, an in-home service call that never occurred, and a  duplicate billing for a service plan. I have been asking for either the products or a correction of my account since late Nov 2010, when two programs I thought I'd ordered were deleted from my system. The 30 day trials had expired. DELL service techs just hung up when I reported this. At least two told me call back when I received the software and product keys. Just this June of 2011, I got one program that DELL has been billing me for, from Microsoft.

I have written several times to DELL DFS reporting the dispute. Each time I recieved return mail promising an investigation. There have been phone calls when the caller would not speak or hung up. I have returned voice mails to DFS. As soon as I stated the case or file # I was calling about, they hung up. Since I stopped paying on the incorrect balance, DFS calls me 2-3 times every day, seeking payment. However they NEVER call at the 7:00 A.M. to 8:00 A.M. time I request.

Just today I saw headlines about DFS being fined millions for fraudulent invoicing and balance reporting during 2010. I wonder if the order imposing the fine also directed refunds for incorrect invoices and balances, and finance/late fees erroneously applied to the balance?

Throughout this entire dispute history, I have not experienced any attitude from DFS personnel that reflected honesty or fairness.

I cannot prove that the invoicing and balance errors, or failure to provide products resulted from anything beyond pure incompetence. But I suggest that any honest business would have apologized and corrected these errors as soon as they learned of them. I further suggest that to continue seven months or longer without correcting billing errors, is not a trait of a company concerned with it's public image.  Until I recently learned of the fine and of many other DELL customers with similar complaints, i had thought I could resolve this alone. I now think I must join with other unsatified customers to seek justice.