- Report: #751672
Report - Rebuttal - Arbitrate
Complaint Review: DELL financial servcies
DELL financial servciesAustin, Texas United States of America
DELL financial servcies refuse to correct obvious errors in invoicing and billing. overcharging finance charges & fees. Telephone harrassment despite unresolved dispute. Austin, Texas
*Author of original report: fail to honor warranty
*Author of original report: some relief
*Consumer Comment: Perhaps
I have written several times to DELL DFS reporting the dispute. Each time I recieved return mail promising an investigation. There have been phone calls when the caller would not speak or hung up. I have returned voice mails to DFS. As soon as I stated the case or file # I was calling about, they hung up. Since I stopped paying on the incorrect balance, DFS calls me 2-3 times every day, seeking payment. However they NEVER call at the 7:00 A.M. to 8:00 A.M. time I request.
Just today I saw headlines about DFS being fined millions for fraudulent invoicing and balance reporting during 2010. I wonder if the order imposing the fine also directed refunds for incorrect invoices and balances, and finance/late fees erroneously applied to the balance?
Throughout this entire dispute history, I have not experienced any attitude from DFS personnel that reflected honesty or fairness.
I cannot prove that the invoicing and balance errors, or failure to provide products resulted from anything beyond pure incompetence. But I suggest that any honest business would have apologized and corrected these errors as soon as they learned of them. I further suggest that to continue seven months or longer without correcting billing errors, is not a trait of a company concerned with it's public image. Until I recently learned of the fine and of many other DELL customers with similar complaints, i had thought I could resolve this alone. I now think I must join with other unsatified customers to seek justice.
This report was posted on Ripoff Report on 07/11/2011 08:29 PM and is a permanent record located here: http://www.ripoffreport.com/r/DELL-financial-servcies/Austin-Texas-78708/DELL-financial-servcies-refuse-to-correct-obvious-errors-in-invoicing-and-billing-overch-751672. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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