In September and October of 2010, DELL billed for services and products they never provided. It took until July 2011 to even obtain the invoices they claim I owe for. These invoices include products I never ordered or received, an in-home service call that never occurred, and a duplicate billing for a service plan. I have been asking for either the products or a correction of my account since late Nov 2010, when two programs I thought I'd ordered were deleted from my system. The 30 day trials had expired. DELL service techs just hung up when I reported this. At least two told me call back when I received the software and product keys. Just this June of 2011, I got one program that DELL has been billing me for, from Microsoft.
I have written several times to DELL DFS reporting the dispute. Each time I recieved return mail promising an investigation. There have been phone calls when the caller would not speak or hung up. I have returned voice mails to DFS. As soon as I stated the case or file # I was calling about, they hung up. Since I stopped paying on the incorrect balance, DFS calls me 2-3 times every day, seeking payment. However they NEVER call at the 7:00 A.M. to 8:00 A.M. time I request.
Just today I saw headlines about DFS being fined millions for fraudulent invoicing and balance reporting during 2010. I wonder if the order imposing the fine also directed refunds for incorrect invoices and balances, and finance/late fees erroneously applied to the balance?
Throughout this entire dispute history, I have not experienced any attitude from DFS personnel that reflected honesty or fairness.
I cannot prove that the invoicing and balance errors, or failure to provide products resulted from anything beyond pure incompetence. But I suggest that any honest business would have apologized and corrected these errors as soon as they learned of them. I further suggest that to continue seven months or longer without correcting billing errors, is not a trait of a company concerned with it's public image. Until I recently learned of the fine and of many other DELL customers with similar complaints, i had thought I could resolve this alone. I now think I must join with other unsatified customers to seek justice.