Delta Airlines need to be aware they can not do what they want! Because Delta lacked strict governing for so long they have gone astray with all rules of good work practice. Jan 14, 2009 Delta top 7 USAir carries number of complaints by DOT. I wish I used common knowledge to review information concerning airlines prior to my vacation. Unlike most complaints, besides humiliated and feeling dirty and degraded I am writing my story in part due to my frustration but mostly because I want to prevent this from happening again. It became evident due to continue complaints and Delta's lack of pride and their persist ignorance concerning my tragic rules to prevent this will not be put in place, furthermore afraid number of complaints prove rules, if any, put in place will be bluntly disregarded. Although concerns from all passenger complaints appear clear, it is imperative you always question the motives of airlines and put what they promise in writing. Overbooking is done in order to compensate for no shows. My ever lasting experience and on going passenger complaints points out money is the only ambition, passengers' safety or well being is not a priority. It is sad that I have to live with what I experienced everyday for rest of my life. First, It is sad I have to feel so ashamed telling my story, however because complaints from others are never ending I feel since of obligation to alert you of the real danger involving big corporations that only observe you as profits, not human. My experience proves this to be true. Second, my nightmare stays with me regardless if I remain quite. Although I can never turn this wrong into a right, I can use it to alert others and order to prevent this from happening to them!
Yes, I now have an attorney. In the beginning I did not, this was never about getting an attorney; in fact it was Delta who told me to get an attorney. Year later Delta lacked responsibility to even assist me criminally. Delta told me they did not know who this person was, nor would they fly me to Dominican Republic,(where this took place) in order to press charges. Delta refused accountability and moral duties. After alarming facts Delta had no concerns to remove these monsters from harms way, I had no other choice, justice for these monsters was not coming from help of Delta, and so I took Delta's advice and contacted an attorney.
I asked my self everyday what I did for this to happen to me. My questions were the following:
What kind of daughter was I? Neither parent living, my love to be a good daughter I am second of seven children, me alone paid my mom's mortgage and all other bills while she laid semi coma for entire three years days she was not in hospital me alone escorted her to every doctor visited, when she died (2005) me alone paid all expenses for proper services.
What kind of sister was I? Everything I did for my mom plus more I did for my four sisters and two brothers as well as many nieces and nephews.
What kind of wife? Married wonderful 20 years with same goals. Although he claims I try to change the world his heart is big, he won't admit it.
What kind of mother? 16 and 9 value family time, old fashion with TV, cell phone and computers, Dishonesty totally unacceptable, less then a conduct in school not happening, not stern on grades don't see need in stress nothing below C
Was I good friend? Believe they will say I been there every time,
Was I good boss? I can answer that, No, I am weak, can never say no, although every employee will try keeping me clear from office because clients took advantage of my weakness, and it's not weakness concerning employees.
Did I do my part in community? Coached at my Local Park and gym two and three age groups at once. Many of the kids trusted and came to me for anything. Few that were going in wrong direction I make plans to spend a day in hospitals, court hearings some place I thought that kid needed to see where life can go.
Today my answer to all questions above is very different. One example, my 16 year old went to dentist every six months, got bracelet on her teeth in 2005, went to dentist regularly, after this happen went to dentist once, forced my self to bring her few months ago I got scared bracelets will ruin her teeth, made appt to have them removed Nov 2008, as of today Feb 5th, never returned, my daughters bracelets will ruin her teeth. My husband begs me to go out, go shopping ( my nickname was shopper) everyone knows I shopped 4 days a week, if not 6.My kids tell me get dress. This one day, these awful few moments destroyed me, there is days I am completely paralyzed. I want to move, I want to take my daughter to the dentist, millions of things I want, I need to do but I am paralyzed. It has been more than two years I feel them, I smell them no less then before, sometimes the smell of them is so strong it makes me sick, many times I their touch feels so real it actually hurts. There have been few days, not many I say today I will do ok, today I will not remember. I ask myself why do I self destruct myself, why does my husband and kids have to always tell me my clothes are on inside out, or this or that, I believe if I do the mother thing, if I take my daughter to the dentist, or get dressed with my clothes on right side I am a good or whole person, because I feel incomplete I can not bring myself to do things that will be normal. This may or may not be the reason, but it is what I wonder, I finally asked myself and this is only thing I thought of. Delta's lack of communication and careless concerns has jeopardized not only me but my family. Delta had the nerve to inform me they want to question my daughters, which neither is aware of my nightmare, that's like telling a two year old Santa's fake. Few reasons I do not want my daughter to know, one not her job to feel my pain, another, god forbid if this should ever happen to her I do not want her to be ashamed, but because my actions I will send mix signals. Seeing actions sends more of a message then hearing (you can tell kids don't drink and drive but if they see you do it your words will never touch their ears) if she finds out from all people, the culprit its self she will never hear another word I tell her. Delta refused to assist me before and after the facts, yet they want to now assist with who and how others is made known of this. We all know you can't learn much from a 16, besides telling her will not help; it will make it worse, if at all possible. She will connect the dots, she will put the pieces to the puzzle, but she will learn the puzzle can not be put together, then she too will be sad, destroyed and angry. I am now gambling with chance she may find out because I now find it vital to alert others how controlling and dishonest huge companies will be for a profit. Its not enough Delta is Delta because of its passengers, greed is not enough, that is proven almost on a daily basis through our media broadcast. It is sad not only is there greed, but it goes further, it is over looked by the law enforcement that is suppose to enforce rules governing their action. Greed blinds many without them even aware of how blind.
Is it obvious I am avoiding my complaint? Delta is we are aware overbooks with no regard of its passengers. Delta asked me, I was told Delta had one seat remaining over booked, I was told I was only passenger flying alone; my first response was no (delta flying different location) because my husband was meeting me at the airport in Dominican. Attendant approached me a second time with same question, only this time she informed me a limo will be waiting at airport and Delta will get me to my resort. Prior to vacation I confirmed my resort and identifying who and how my family was getting picked up from airport and transferred to the resort. I explained all details to two Delta attendants; two Delta attendants assured me delta will have limo ready and waiting at airport. I was concerned with language because I do not speak Spanish, my many contacts prior to our stay I was aware of the Spanish involved. Two Delta employees assured me Delta employee at other airport speaks English and is aware of our arrival seven of us all together. We were all assured same thing. In addition Two Delta employees told me no more then hour or two from resort.
You guessed it, no different than many other complaints posted. Delta lacked communications, failed to provide adequately trained personnel at both airports, Inconsistency and knowing misrepresentation focusing on airlines economic interest failing to insure safety of its passengers and breach duty to transport. First, Delta employees in Atlanta Georgia (failed) lied about calling ahead and assuring us employees there will be awaiting our arrival. Second, No one was aware we were coming or aware why we were even there. Trying to get someone to understand us or we understanding them is entire another story. Third, no limo, car, bus hell not even a bike. Fourth, three to four hours from resort. With assistance of male passenger that was told same untruths, spoke some Spanish, so we were able to understand we all just got SCREWED! With grace of GOD and other airline employees, (not Delta.) Male passenger and I tried to explain and understand how and where we go. The remaining time there was big mess. After much frustration and fear from the wife of the male passenger was about to loose it and sympathy concerning four other women passengers, this was their first trip together and the panic they had was showing. Finally, not minute to soon they got all seven of us same transportation. Originally couple agreed we should all stick together but transportation was small and the couple refused to take three four hour ride with all seven cramped in car, which was understandable, because the couple was late for something and due to his temper, again fully understandable they took first car. Although the couple offered me to ride with them because the others were together, I felt like I was making my daughter and her friends take freighting journal alone, my heart went out to them, I had to shelter them. Again because four passengers and myself was going to different resort they were providing us with two vehicles again I immediately felt the terror of the others, I pointed out several reasons, gas prices for three cars instead two and other factors, I assured the others they will not be left alone, they thanked me while we again waited for transportation. While waiting we found out our resorts were close by, once we arrived out the capitol of Dominican and in Punta Cana we agreed I will be dropped off first. I expressed this manner to Delta employee while he waited with us, he understood and agreed. Moment's later transportation was ready to take us to our awaiting resorts. Delta employee escorted us but once again prior to me getting in I stated I will be dropped off first, I am not to go last, he looked at other passengers as if to get their approval, they stated yes they wanted me to be dropped off first. Delta employee bent down spoke Spanish and assured me I will go to my resort first. Off we went, he knew that will be the last time I be happy. Other passengers and me talked a bit, they thanked me for staying with them, I lectured them on careless and etc, they alerted me they were not as young as I thought, perhaps as young as I may have treated them.(reminded me of my oldest mom I'm not a baby) off and on I fall asleep, car sick, always, I dread car rides. Again I am avoiding details.
Not much left to say, again, no different from many other complaints Delta lacked all concerns for its passengers and SURPRISE! LIED! The other passengers were driven to their resort first, upon the girls departure one gave me an apology, I did not give it a second thought, foolish me. Besides the worse was over, (how wrong was I) I was glad I got to see them safe that was my only concern, not to mention I was so close to my resort. If I would have had any concern of what will happen next I would have got out with the girls, my concern was assuring their safety from strangers, not Delta driver or who I assumed to be Delta driver.
Short distance away we pulled in front of van I tried to question his stop, still totally unaware of his intentions. I asked him you getting directions, or you lost. It did not hit me until two men in van escorted me in a harsh and rude way, still then I thought for what ever reason they will drive me to my resort. Next many many minutes were ice cold moments. Grace of God came down and allowed my mind to go with him it's like I was looking down watching everything from afar. This way, that way, here, there its like explaining details on honeymoon everyone knows what you did on honeymoon night but no one gives details. Bad example because one night begins happy life this night took rest of my life. Even as I struggle typing this I have to move my arms because the weight of them still is so heavy. I wonder how are why one night, minutes ruined my life. I brush my teeth longer yet this stays with me I don't care what anyone says this pain is beyond words, just trying to think how I feel makes me feel so un-normal.
Top it off Delta claims many thing all of course not responsible. One reason they claim driver not employee therefore not liable for others action. Another cowardly excuse ticket is printed claiming not liable. Ticket can be printed up and down and big and bold black and blue, ticket was amended when more then one employee, more then two DELTA EMPLOYEE not only agreed and confirmed change but assured and promised me adequate transportation. Delta prints contract rules on a ticket and hires strangers and has the nerve to breach their own contract negligently and reckless allow a stranger to drive me hours away and believe they have a right to assert not a single bit of consideration.
I can assure you but for two Delta employees in Atlanta who first amended what ever contract they claim on ticket, contract is something all parties or to sit down and read then sign, I will love to see number of passengers who get ticket plenty advance to read and sign it. That point is mute due to fact when ever a contract is amended old is out and in with new. Delta employee also failed to contact other airport with all lies they told passengers who was bumped off flight.
LAW ENFORCEMENTS NEED TO FORCE AIRLINES TO TAKE ACTIONS FOR THEIR CARELESS ACTIONS! JUSTICE and ACCOUNTABILITY IS LONG OVER DUE, WITHOUT CONSEDRATION OF ANY REMIFICATIONS IS WRONG! AIRLINES IS AWARE MANY CONSUMERS DO NOT FOLLOW UP WITH PROCESS OF FILING COMPLINTS IS HUGE WASTE OF TIME.
I spent many hours for days, weeks, months all I got was run around. Delta should be required to report this to proper police this should have been a main concern, my problem was a waste of their time. Truth is as long as consumers overwhelm enforcement agents we will be not a consumer with a complaint but a problem with a number. Airlines is aware law enforcement is over worked, understaffed and exhausted with road blocks with passing stricter rules.
Delta will do what they do best. Hide from the truth. Cheat honest, ignore liability, refuse the truth and continue to aim for profits, No matter what the outcome my struggle was given to me unfairly and not one enforcement agent cared to try and have these monsters removed from society. That sends wrong messages and now if you are reading this should point out this is one of the reasons our world is falling. Companies like Delta digging the ditch, and our leaders reusing to close the many gaps open. And people like me paying for all others greed I will fight off these monsters for rest of my life and pray to get three hours sleep every week.
I can not give advice for the first time that I can remember; I can not talk myself from this thing holding me down. I never understood how voices talk to others, thank God I yet to hear voices, nonetheless three men holding me down all the time with smell that makes me ill is no better. I can no longer be the mother I planned to be, I am no longer the friend everyone needs or the coach all depends on lets don't get started with my role as a wife. Truth is I am no longer the eyes and mouth for others because I no longer see things in a clear light. How can I be a good mother, wife, friend, sister any thing when I let this happen to me. My thoughts racing many miles with many thoughts. Some thoughts happier thoughts, lost. So if anything can come from this please never take companies promise with out questions, and believe that Delta will never ever value your life or well being more than a small profit.
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