- Report: #993620
Report - Rebuttal - Arbitrate
Complaint Review: DELTA AIRLINES
DELTA AIRLINESInternet United States of America
DELTA AIRLINES INTERNET FRAUD Internet
*Consumer Comment: Fraud?
When I arrived for my 8AM flight from PBI on Nov. 5th. I was told by the Delta ticketing agent that the one way ticket was invalid for an international flight. She added that when I would arrive at the airport in Manila that customs would not let me into the country without a return ticket.
At that point I wondered why I was not advised of this fact upon my initial purchase? They just e-mailed me my ticket & promptly charged my credit card for the $800.70! The agent then asked me If I wanted to go ahead & purchase the round trip ticket. Of course I was in a bind, so I said yes. She than printed me a new ticket for $1398.00. I advised her that I had paid the $800.70 a few weeks earlier. She said no problem & tht this is for a new ticket & I did not have to worry & that I would receive the proper credit on my Visa Card.
When I received my CC. statement there was the initial charge of $800.70. I went ahead & paid my CC bill nievely assuming that I would receive the difference on my next CC pay period. ( $597.30).
To my dismay when I received the next billing, my CC reflected a charge of $897.30. I was totally surprised and outraged! I proceded to call Delta & spoke to 3 different "SUPERVISORS". After 45 minutes of verbal agony, I was told by the 3rd superviser that I was charged a $300.00 penality for changing my ticket. I kindly asked them if they would abate the charge because I was not told about the "Faulty Purchase" by the internet agent + the Ticketing agent did not advise me of the penalty the day of my flight.
With that being said, they suggested that I call Delta Corporate in Atlanta. I called the following buisness day & some "Big Wheel Clown" told me that the charge was ligit. I proceeded to tell him that it was outright deception on Delta's behalf & that they should be ashamed of "Ripping Off" people in that "Shady" manner. I told him I would not fly Delta again & "Hung-Up' on him.
I now am trying to get my CC company involved to try & resolve this issue & get My $300.00 back!
GOOD LUCK WITH THAT, RIGHT?
This report was posted on Ripoff Report on 01/08/2013 07:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/DELTA-AIRLINES/internet/DELTA-AIRLINES-INTERNET-FRAUD-Internet-993620. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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