• Report: #249136

Complaint Review: DEPENDABLE LOCKS

  • Submitted: Thu, May 17, 2007
  • Updated: Thu, July 26, 2007

  • Reported By:Montrose New York
DEPENDABLE LOCKS
BRONX NEW YORK NEW YORK CITY, New York U.S.A.

DEPENDABLE LOCKS PHONY LOCKSMITH. WHEN YOU CALL THERE IT IS A CALL CENTER FOR MOST ALL THE USA ripoff NEW YORK CITY New York

*Consumer Suggestion: BBB Warns Consumers of Nationwide Locksmith Swindle involving Dependable Lock

*Consumer Suggestion: BBB Warns Consumers of Nationwide Locksmith Swindle involving Dependable Lock

*Consumer Suggestion: BBB Warns Consumers of Nationwide Locksmith Swindle involving Dependable Lock

*Consumer Suggestion: BBB Warns Consumers of Nationwide Locksmith Swindle involving Dependable Lock

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Last Updated: 5:23 pm | Wednesday, March 28, 2007


Be careful of the locksmith you decide to trust
When you have to call a locksmith in an emergency, would you know whom to call? Many people have no idea, so turn to the yellow pages for company names and phone numbers.

But before you call any of them, an area woman learned, you have to be very careful.

Bobbi Watson found herself locked out of her Dayton, Ky. home earlier this year. Her fianc called the information operator to find a locksmith.


"He called information and Dependable Locks was the first company they directed us to," Watson said. "He spoke with a gentleman on the phone who quoted him $50 or so which, on a Sunday night, we figured was a reasonable price to do this,"

But, when Dependable Locksmith got there, problems quickly developed. For instance, the $50 price turned into $149 when all the different fees were added together.

There was a fee for opening the lock as well as a service call fee and, finally, a labor charge.

The Better Business Bureau reports the company has an unsatisfactory record with several complaints about overcharging. The BBB says the price quoted on the phone is described by consumers as being misleading and deceptive.

Watson says the amount charged was just one of the problems.

"In less than five minutes he had the door open and we were in. Then he said, 'OK, do you have a key to your house.' So, I went and got the key and gave it to him, but it wouldn't work," she said.

Watson says she called Dependable Locksmith, a division of Superb Solutions in Bronx, N.Y., and asked about the broken lock.

"They won't discuss anything with me, absolutely nothing ... I can't even get a hold of the original person that was at my home that night and opened my door," she said.

The BBB reports the Ohio Attorney General sued Superb Solutions last June, claiming it is violating Ohio Consumer Protection Laws.

In 2005, the BBB reports, the Chicago Department of Consumer Services fined the company for numerous, repeated violations of the city's ordinances prohibiting deceptive business practices.

A spokeswoman for the company told me it always gives an estimate of from $55 to $150 and, in some cases, is forced to damage a lock in order to get it open.

The spokeswoman says consumers are always told in advance if they have to drill the lock, but Watson says she was not told in advance.

If you have to find a locksmith in an emergency, be sure to check them out as carefully as you can beforehand. Make sure they have a local address and phone number, even though you won't have time to check out their references.

Remember, a locksmith will charge from $30 to $100 per hour, plus the cost of any new locks needed. Finally, be sure to get enough keys for any new locks you buy.


Leland
Montrose, New York
U.S.A.

STOP! ..before you think about using the Better Business Bureau (BBB)... CLICK HERE to see how other consumers were victimized by the BBB's false or misleading information. Don't be fooled! It has been reported, when there are thousands of complaints and other investigations underway by authorities, the BBB has no choice but to finally give an UNsatisfactory rating to a BBB member business that is paying the BBB big membership fees every year. When a business is reported that is NOT a BBB member, BBB files WILL more likely show an UNsatisfactory rating, then reportedly shake down that company to become a member of the BBB. One positive thing about the BBB is, either way, if a business has an unsatisfactory rating with the BBB, you can be sure, the business is bad. But what about all those BBB member businesses that had complaints filed against them? Consumers never get to hear about them. What about the BBB advertising to the public? Is this a false and misleading perception they are giving about consumer confidence when dealing with a business? Click here to understand more of what consumers and business alike are saying about the BBB. You decide. ..Remember. The BBB membership is not earned, it's paid for!

This report was posted on Ripoff Report on 05/17/2007 09:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/DEPENDABLE-LOCKS/NEW-YORK-CITY-New-York/DEPENDABLE-LOCKS-PHONY-LOCKSMITH-WHEN-YOU-CALL-THERE-IT-IS-A-CALL-CENTER-FOR-MOST-ALL-THE-249136. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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#1 Consumer Suggestion

BBB Warns Consumers of Nationwide Locksmith Swindle involving Dependable Lock

AUTHOR: Sdls2005 - (U.S.A.)

BBB Warns Consumers of Nationwide Locksmith Swindle

You may have been a victim and not even know it.
For Immediate Release

Arlington, VA July 10, 2007 The Better Business Bureau (BBB) today is warning consumers to beware of untrustworthy locksmith companies that are ripping off consumers across the country.

Victim complaints to the BBB reveal that several locksmith companies, all using similar methods, are significantly overcharging consumers, charging consumers for unnecessary services, using intimidation tactics, and failing to give refunds or respond to consumer complaints.

Ironically, these companies operate under names like Dependable Locksmith' but in reality they exploit the vulnerable situation of consumers who are locked out of their house or car, said Steve Cox spokesperson for the BBB System. We've found that some locksmiths have made taking advantage of consumers' misfortune part of their business model.

Complaints about locksmith services to the 114 BBBs serving the U.S. increased almost 75 percent from 2005 to 2006, and have continued to come in steadily during the first half of this year.

The BBB has identified Dependable Locksmith which operates under more than a dozen different names as a particularly disreputable locksmith. This company poses as a local locksmith in cities across the country and advertises in the yellow pages using local phone numbers and fake local addresses. A consumer might think they're dealing with a local locksmith but their phone call is actually connected to a call center located in the Bronx borough of New York City.

Consumers are quoted a reasonable price over the phone but when the locksmith arrives typically in an unmarked vehicle he demands significantly more money than originally quoted, often only accepting cash.

A complaint from Cleveland, OH, where Dependable Locksmith was operating under the name Superb Solutions, alleges the company quoted fees of $39 and $84 for separate jobs, but the bill ended up at $471, which included add-on fees such as a $65 breaking in fee and a $58 fee to uninstall old locks.

Another complainant reported that the locksmith sent to let her into her car demanded she pay twice the price quoted over the phone. The locksmith offered to drive her to an ATM to get cash feeling unsafe the victim refused. The victim was ultimately forced to write a check made out personally to the locksmith as he would not let her into her car until she did so. She cancelled payment on the check the next morning, but eventually filed a police report after the locksmith harassed her with continuous phone calls about payment.

The BBB has also heard many complaints from victims who say they were charged for unnecessary services. For example, complainants suspect locksmiths sent over by Dependable Locksmiths of pretending they couldn't simply pick the lock so that they could charge more and install all new locks in homes.

Some of Dependable Locksmith's aliases include, Superb Solutions, Locksmith 24 Hour, Inc., USA Total Security, Priceline Locksmith, and S.O.S. Locksmith.

Two other locksmith contractors fleecing consumers are Basad, Inc. which operates under more than 50 names nationwide, such as A-1 Locksmith Service, A-1 24 Hour Locksmith, A-1 Lock & Key Locksmith, and AAA Locksmith 24 Hour and Liberty Locksmith. Similar to Dependable Locksmith, they pose as local locksmiths and run full-page yellow pages ads with multiple phone and address listings. The phone numbers appear to be local, but connect to national call centers such as Liberty's in New York City, while the addresses end up belonging to other established businesses in the local area, or are simply non-existent.

Liberty Locksmith had been a BBB member in Tulsa, OK, but during normal BBB member validation processes, it was discovered that the addresses provided by the company were false. In June 2007, the BBB terminated the membership of Liberty Locksmith for providing false information in its membership application and providing misleading advertisements to the public.

Like others, Liberty Locksmith and Basad, Inc. use common cons such as quoting one price over the phone, but then charging significantly more on site.

These companies are very good at posing as trustworthy locksmiths, said Mr. Cox. Before you find yourself in the unfortunate position of being locked out of your car or house, do your research and find a truly dependable locksmith in your area. Ask around and always check with the BBB first to find reputable businesses.

If you feel you've been taken advantage of by Dependable Locksmith, Liberty Locksmith, Basad. Inc., or others, please contact the BBB to file a complaint, or do so online at www.bbb.org.

# # #

http://www.bbb.org/alerts/article.asp?ID=773
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#2 Consumer Suggestion

BBB Warns Consumers of Nationwide Locksmith Swindle involving Dependable Lock

AUTHOR: Sdls2005 - (U.S.A.)

BBB Warns Consumers of Nationwide Locksmith Swindle

You may have been a victim and not even know it.
For Immediate Release

Arlington, VA July 10, 2007 The Better Business Bureau (BBB) today is warning consumers to beware of untrustworthy locksmith companies that are ripping off consumers across the country.

Victim complaints to the BBB reveal that several locksmith companies, all using similar methods, are significantly overcharging consumers, charging consumers for unnecessary services, using intimidation tactics, and failing to give refunds or respond to consumer complaints.

Ironically, these companies operate under names like Dependable Locksmith' but in reality they exploit the vulnerable situation of consumers who are locked out of their house or car, said Steve Cox spokesperson for the BBB System. We've found that some locksmiths have made taking advantage of consumers' misfortune part of their business model.

Complaints about locksmith services to the 114 BBBs serving the U.S. increased almost 75 percent from 2005 to 2006, and have continued to come in steadily during the first half of this year.

The BBB has identified Dependable Locksmith which operates under more than a dozen different names as a particularly disreputable locksmith. This company poses as a local locksmith in cities across the country and advertises in the yellow pages using local phone numbers and fake local addresses. A consumer might think they're dealing with a local locksmith but their phone call is actually connected to a call center located in the Bronx borough of New York City.

Consumers are quoted a reasonable price over the phone but when the locksmith arrives typically in an unmarked vehicle he demands significantly more money than originally quoted, often only accepting cash.

A complaint from Cleveland, OH, where Dependable Locksmith was operating under the name Superb Solutions, alleges the company quoted fees of $39 and $84 for separate jobs, but the bill ended up at $471, which included add-on fees such as a $65 breaking in fee and a $58 fee to uninstall old locks.

Another complainant reported that the locksmith sent to let her into her car demanded she pay twice the price quoted over the phone. The locksmith offered to drive her to an ATM to get cash feeling unsafe the victim refused. The victim was ultimately forced to write a check made out personally to the locksmith as he would not let her into her car until she did so. She cancelled payment on the check the next morning, but eventually filed a police report after the locksmith harassed her with continuous phone calls about payment.

The BBB has also heard many complaints from victims who say they were charged for unnecessary services. For example, complainants suspect locksmiths sent over by Dependable Locksmiths of pretending they couldn't simply pick the lock so that they could charge more and install all new locks in homes.

Some of Dependable Locksmith's aliases include, Superb Solutions, Locksmith 24 Hour, Inc., USA Total Security, Priceline Locksmith, and S.O.S. Locksmith.

Two other locksmith contractors fleecing consumers are Basad, Inc. which operates under more than 50 names nationwide, such as A-1 Locksmith Service, A-1 24 Hour Locksmith, A-1 Lock & Key Locksmith, and AAA Locksmith 24 Hour and Liberty Locksmith. Similar to Dependable Locksmith, they pose as local locksmiths and run full-page yellow pages ads with multiple phone and address listings. The phone numbers appear to be local, but connect to national call centers such as Liberty's in New York City, while the addresses end up belonging to other established businesses in the local area, or are simply non-existent.

Liberty Locksmith had been a BBB member in Tulsa, OK, but during normal BBB member validation processes, it was discovered that the addresses provided by the company were false. In June 2007, the BBB terminated the membership of Liberty Locksmith for providing false information in its membership application and providing misleading advertisements to the public.

Like others, Liberty Locksmith and Basad, Inc. use common cons such as quoting one price over the phone, but then charging significantly more on site.

These companies are very good at posing as trustworthy locksmiths, said Mr. Cox. Before you find yourself in the unfortunate position of being locked out of your car or house, do your research and find a truly dependable locksmith in your area. Ask around and always check with the BBB first to find reputable businesses.

If you feel you've been taken advantage of by Dependable Locksmith, Liberty Locksmith, Basad. Inc., or others, please contact the BBB to file a complaint, or do so online at www.bbb.org.

# # #

http://www.bbb.org/alerts/article.asp?ID=773
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#3 Consumer Suggestion

BBB Warns Consumers of Nationwide Locksmith Swindle involving Dependable Lock

AUTHOR: Sdls2005 - (U.S.A.)

BBB Warns Consumers of Nationwide Locksmith Swindle

You may have been a victim and not even know it.
For Immediate Release

Arlington, VA July 10, 2007 The Better Business Bureau (BBB) today is warning consumers to beware of untrustworthy locksmith companies that are ripping off consumers across the country.

Victim complaints to the BBB reveal that several locksmith companies, all using similar methods, are significantly overcharging consumers, charging consumers for unnecessary services, using intimidation tactics, and failing to give refunds or respond to consumer complaints.

Ironically, these companies operate under names like Dependable Locksmith' but in reality they exploit the vulnerable situation of consumers who are locked out of their house or car, said Steve Cox spokesperson for the BBB System. We've found that some locksmiths have made taking advantage of consumers' misfortune part of their business model.

Complaints about locksmith services to the 114 BBBs serving the U.S. increased almost 75 percent from 2005 to 2006, and have continued to come in steadily during the first half of this year.

The BBB has identified Dependable Locksmith which operates under more than a dozen different names as a particularly disreputable locksmith. This company poses as a local locksmith in cities across the country and advertises in the yellow pages using local phone numbers and fake local addresses. A consumer might think they're dealing with a local locksmith but their phone call is actually connected to a call center located in the Bronx borough of New York City.

Consumers are quoted a reasonable price over the phone but when the locksmith arrives typically in an unmarked vehicle he demands significantly more money than originally quoted, often only accepting cash.

A complaint from Cleveland, OH, where Dependable Locksmith was operating under the name Superb Solutions, alleges the company quoted fees of $39 and $84 for separate jobs, but the bill ended up at $471, which included add-on fees such as a $65 breaking in fee and a $58 fee to uninstall old locks.

Another complainant reported that the locksmith sent to let her into her car demanded she pay twice the price quoted over the phone. The locksmith offered to drive her to an ATM to get cash feeling unsafe the victim refused. The victim was ultimately forced to write a check made out personally to the locksmith as he would not let her into her car until she did so. She cancelled payment on the check the next morning, but eventually filed a police report after the locksmith harassed her with continuous phone calls about payment.

The BBB has also heard many complaints from victims who say they were charged for unnecessary services. For example, complainants suspect locksmiths sent over by Dependable Locksmiths of pretending they couldn't simply pick the lock so that they could charge more and install all new locks in homes.

Some of Dependable Locksmith's aliases include, Superb Solutions, Locksmith 24 Hour, Inc., USA Total Security, Priceline Locksmith, and S.O.S. Locksmith.

Two other locksmith contractors fleecing consumers are Basad, Inc. which operates under more than 50 names nationwide, such as A-1 Locksmith Service, A-1 24 Hour Locksmith, A-1 Lock & Key Locksmith, and AAA Locksmith 24 Hour and Liberty Locksmith. Similar to Dependable Locksmith, they pose as local locksmiths and run full-page yellow pages ads with multiple phone and address listings. The phone numbers appear to be local, but connect to national call centers such as Liberty's in New York City, while the addresses end up belonging to other established businesses in the local area, or are simply non-existent.

Liberty Locksmith had been a BBB member in Tulsa, OK, but during normal BBB member validation processes, it was discovered that the addresses provided by the company were false. In June 2007, the BBB terminated the membership of Liberty Locksmith for providing false information in its membership application and providing misleading advertisements to the public.

Like others, Liberty Locksmith and Basad, Inc. use common cons such as quoting one price over the phone, but then charging significantly more on site.

These companies are very good at posing as trustworthy locksmiths, said Mr. Cox. Before you find yourself in the unfortunate position of being locked out of your car or house, do your research and find a truly dependable locksmith in your area. Ask around and always check with the BBB first to find reputable businesses.

If you feel you've been taken advantage of by Dependable Locksmith, Liberty Locksmith, Basad. Inc., or others, please contact the BBB to file a complaint, or do so online at www.bbb.org.

# # #

http://www.bbb.org/alerts/article.asp?ID=773
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#4 Consumer Suggestion

BBB Warns Consumers of Nationwide Locksmith Swindle involving Dependable Lock

AUTHOR: Sdls2005 - (U.S.A.)

BBB Warns Consumers of Nationwide Locksmith Swindle

You may have been a victim and not even know it.
For Immediate Release

Arlington, VA July 10, 2007 The Better Business Bureau (BBB) today is warning consumers to beware of untrustworthy locksmith companies that are ripping off consumers across the country.

Victim complaints to the BBB reveal that several locksmith companies, all using similar methods, are significantly overcharging consumers, charging consumers for unnecessary services, using intimidation tactics, and failing to give refunds or respond to consumer complaints.

Ironically, these companies operate under names like Dependable Locksmith' but in reality they exploit the vulnerable situation of consumers who are locked out of their house or car, said Steve Cox spokesperson for the BBB System. We've found that some locksmiths have made taking advantage of consumers' misfortune part of their business model.

Complaints about locksmith services to the 114 BBBs serving the U.S. increased almost 75 percent from 2005 to 2006, and have continued to come in steadily during the first half of this year.

The BBB has identified Dependable Locksmith which operates under more than a dozen different names as a particularly disreputable locksmith. This company poses as a local locksmith in cities across the country and advertises in the yellow pages using local phone numbers and fake local addresses. A consumer might think they're dealing with a local locksmith but their phone call is actually connected to a call center located in the Bronx borough of New York City.

Consumers are quoted a reasonable price over the phone but when the locksmith arrives typically in an unmarked vehicle he demands significantly more money than originally quoted, often only accepting cash.

A complaint from Cleveland, OH, where Dependable Locksmith was operating under the name Superb Solutions, alleges the company quoted fees of $39 and $84 for separate jobs, but the bill ended up at $471, which included add-on fees such as a $65 breaking in fee and a $58 fee to uninstall old locks.

Another complainant reported that the locksmith sent to let her into her car demanded she pay twice the price quoted over the phone. The locksmith offered to drive her to an ATM to get cash feeling unsafe the victim refused. The victim was ultimately forced to write a check made out personally to the locksmith as he would not let her into her car until she did so. She cancelled payment on the check the next morning, but eventually filed a police report after the locksmith harassed her with continuous phone calls about payment.

The BBB has also heard many complaints from victims who say they were charged for unnecessary services. For example, complainants suspect locksmiths sent over by Dependable Locksmiths of pretending they couldn't simply pick the lock so that they could charge more and install all new locks in homes.

Some of Dependable Locksmith's aliases include, Superb Solutions, Locksmith 24 Hour, Inc., USA Total Security, Priceline Locksmith, and S.O.S. Locksmith.

Two other locksmith contractors fleecing consumers are Basad, Inc. which operates under more than 50 names nationwide, such as A-1 Locksmith Service, A-1 24 Hour Locksmith, A-1 Lock & Key Locksmith, and AAA Locksmith 24 Hour and Liberty Locksmith. Similar to Dependable Locksmith, they pose as local locksmiths and run full-page yellow pages ads with multiple phone and address listings. The phone numbers appear to be local, but connect to national call centers such as Liberty's in New York City, while the addresses end up belonging to other established businesses in the local area, or are simply non-existent.

Liberty Locksmith had been a BBB member in Tulsa, OK, but during normal BBB member validation processes, it was discovered that the addresses provided by the company were false. In June 2007, the BBB terminated the membership of Liberty Locksmith for providing false information in its membership application and providing misleading advertisements to the public.

Like others, Liberty Locksmith and Basad, Inc. use common cons such as quoting one price over the phone, but then charging significantly more on site.

These companies are very good at posing as trustworthy locksmiths, said Mr. Cox. Before you find yourself in the unfortunate position of being locked out of your car or house, do your research and find a truly dependable locksmith in your area. Ask around and always check with the BBB first to find reputable businesses.

If you feel you've been taken advantage of by Dependable Locksmith, Liberty Locksmith, Basad. Inc., or others, please contact the BBB to file a complaint, or do so online at www.bbb.org.

# # #

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