- Report: #791448
Report - Rebuttal - Arbitrate
Complaint Review: DHGate, seller "rtexport"
DHGate, seller "rtexport"Internet United States of America
DHGate, seller "rtexport" "rtexport" sell me Used/Damaged faucets as new, DHGate released my money with my Unsolved case. Internet
*Author of original report: DHgate blocked me to contact seller
*Author of original report: "rtexport" is a shameless liar.
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I immediately reported to seller with photos support. Seller replied "That's it because he sell them cheap". I complaint to DHGate customer service with photos support. Eventually, seller agreed to send me replacement parts, but I have to accept the Scratched faucets. But seller did not comply this agreement.
I reported to DHGate customer service, and they promised to hold the money not to release to seller, and asked me to send them photos again, which I did. But at the same time, DHGate already marked my case is "Completed", and released my money to seller.
Since then, I wrote to DHGate customer service many times, but they choose to ignore me.
DHGate works with their sellers such as "rtexport" to use Damaged/Used products to scam buyers. Now I have two Junk Faucets which I cannot use.
This report was posted on Ripoff Report on 10/22/2011 07:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/DHGate-seller-rtexport/internet/DHGate-seller-rtexport-rtexport-sell-me-UsedDamaged-faucets-as-new-DHGate-released-791448. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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