- Report: #1172186
Report - Rebuttal - Arbitrate
Complaint Review: DHL
DHL Known as international courier DHL EXPRESS Dispute Resolution Support Deceptive, dishonest and predatory busines practices, fraud , harrassment, extorsion, threat Houston International
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DHL is an international courier which handles in house the US CUSTOM duties, under the contract with US Government.
DHL casualy negligently assess the US custom duties fees which should be in compliance with US HTS tarrifs.
DHL engages in unfair, deceptive and predatory business practices in an attemopt to extort the funds forom customers.
The mechanism of professinal incompetence starts from improper assignment of wrong Harmonized Tarrif Schedule.
Very few customers if ever verify if the US tarrifs code is correct, in compliance with Harmoised Tarrifs Schedule, many have no access to it, and usually as demanded pays the excessive US Custom duties as billed by the courier.
The law requires the couriers to provide the proper documentation including thye ENTRY BILL.
Such are rarely, if ever provided with bthe US Custom Tarrifs assessment by in DHL employees working as in house US Custom brokers. [continued below]....
I do believe that this is a negligence on a huge scale from which DHL under the contract with US Customs makes illegal windfall profits, so they always bill the custom fees at maximum possible rate.
That way we are paying the excessive US tarriffs.
When verified the Harmonised US Tarrifs and and finding that they are incorrect, consequently making a complaint it takes ages to get any response.
When DHL receive the complaint DHL will fie the claim with US Customs, and consequently bill the customers for filling the claim, what I am finding to be outrageous.
Despite that DHL makes the error, DHL will not issue credit unless the US Custom approves the claim, even if DHL improperly filled the claim and the claim will be eu=oither untimely filled, improperly filled, or poorly justifying the case of improper assignment of the US Tarrifs code.
DHL believes that customers should pay for this service despite that is consequent ONLY to DHL error.
No customer shall ever be forced to pay for any wrong qualification and tarrifs assessment.
Customers are waisting only their precious time in dealing with DHL, unable to deveote their precious time to busines activities.
Consequently DHL charges and bills the customers fees for this service and is threatening to report to collection agency the deliquency in a clear attempt to destroy customers credit.
Because DHL is a huge company the employees of DHL belive that they can engage in a predatory service to harrass the customer and to extort the improper US Customs tarrifs and compound on top mof it additional fees for correcting the DHL employees errors.
I am looking for the DHL customers who encountered this massive fraud on part of DHL, with an intention to proceed with the Class Action lawsuit (we need 5 people to file the class action lawsuit).
I am also looking for class action top gun attorneys who would handle this case.
This report was posted on Ripoff Report on 08/25/2014 12:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/DHL/nationwide/DHL-Known-as-international-courier-DHL-EXPRESS-1172186. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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