- Report: #1171984
Report - Rebuttal - Arbitrate
Complaint Review: DHgate
DHgate Sold me a defective product CHINA Internet
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In mid to late 2013 I purchased an in dash audio/navigation system from DHgate. Paid for the unit and shipping. After receiving the unit, I had it installed. The technitian could not get the internal battery to charge so every time I started the car the system would have to hunt for a satelite signal. Also, the time indication in the auto mode was not my time zone but someplace quite far away as the time was 13 or 24 hours off. Also the CD player would not load any CDs therefore did not work.
I contacted DHgate about the problems and they forwarded my complaint to the maker "egomall" (this is all I know about this entity as all communications went through this "egomall" on line). I did as was instructed and contacted egomall. They wanted evidence that the unit did not work which I sent them. This over a period of two to three months. They finally said to send the unit back and they would replace it.
On 1/22/2014 I sent the unitback to egomall as instructed. I waited a month with no word. I contacted egomall again and asked what was happening. They asked me to send proof of shipping the unit which I did. Then they said they finally located the unit and would repair it. (Not send me a replacement as previously stated.)
After more back and forth with egomall, they said they tested it three times and nothing was wrong. They sent the asme unit back on 3/37/2014. I paid to have it installed again. And again I had the same problems with the unit. It would not charge the internal battery. The navi system had to hunt for a setelite signal every time I started the car. The auto time was a completely wrong time zone. The CDs would not load. The remote control did not work. I contacted egomall again saying they did not fix the unit. They said there was nothing wrong with it and they tested it three times.
I then sent them evidence that it had the same problems. And during this time, the touchscreen stopped working. I sent them evidence of this as well. Egomall said to send the unit back to them for a replacement. I asked them to send the postage for this. No reply.
I then contacted DHgate "Customer Service" and have been in contact with them since the end of April. They finally said they could not help me that I had to deal with egomall. Egomall says to send the unit back for repair that they will not replace it. They do not send postage and do not answer my requests for this.
I spent $177.28 for the unit. $68.95 for original shipping. $65.55 to send it back to them. And about $98.00 to have the unit installed and uninstalled. I aasked them for a refund of $311.78 as well as postage for sending the defective back to them if they wanted it.
No reply to this from egomall. I am stuck with a unit that does not work at all (cannot even get radio stations) as the touchscreen is shot. DHgate won't help. Egomall won't respond.
As far as I am concerned, DHgate is a company that should be put on a blacklist so that no one else geets ripped off. And do not let "egomall" off the hook either. They refuse to stand behind their products and do not know how to properly fix them.
This report was posted on Ripoff Report on 08/24/2014 01:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/DHgate/internet/DHgate-Sold-me-a-defective-product-CHINA-Internet-1171984. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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