- Report: #1129096
Report - Rebuttal - Arbitrate
Complaint Review: DHgate.com
DHgate.com will not answer complaint about damaged and wrong color of order online China
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I purchased 100 floating candles from dhgate.com. When they arrived 28 days later, a lot of them were damaged because poor packaging for the trip to the USA. I ordered multi colored floating candles (blue, red, pink), and all I received was ALL pink candles.
I got on the computer and sent them an email with photos of the damage. I then poked around and saw an IM area. I started to discuss the problem with one person (gave all info they wanted), and I was told that she would be right back in 2-3 minutes. After 24 minutes (I ate supper in the meantime), I typed in Hello! In less than 1 second, a second person answered, "Hello, how can I help you?". I gave all my info again to this person, and they said..."I need to look at your order, give me 3 minutes." 10 minutes later I typed in Cancil my order, and yet a 3rd person asked, "How can I help you?".
I closed the window because I knew what was going on. I came here to find other reoprts about DHgate, and knew I had been had.
This report was posted on Ripoff Report on 03/07/2014 03:44 PM and is a permanent record located here: http://www.ripoffreport.com/r/DHgatecom/Select-StateProvince/DHgatecom-will-not-answer-complaint-about-damaged-and-wrong-color-of-order-online-China-1129096. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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