- Report: #976688
Report - Rebuttal - Arbitrate
Complaint Review: DHgate.com
DHgate.comInternet United States of America
DHgate.com Kaixhibeats I ordered a pair of beats headphones on DHgate.com it took a month to arrive they gave me tracking number with all zeros and only two numbers when they finally arrived the packaging was very strange t , Internet
When I opened the headphone box the contents were out of place almost like if the box had been tumbled a lot the headphones were not damaged they were in side a black carrying case .when I gave them to my son he complained that the sound was to cracky he also said that the right side was louder than the left side. an hour later the left side had no sound. I contacted DHgate and they said to return the item for a refund but when I tried to return them U.S Customs had intercepted the return they told me I had to pay a fine of $357 for attempting to ship counterfeit items I told the officers I purchased the item on the Internet and I was trying to return it. I contacted DHgate again and they said that if customs did not allow the item to come out of the country that there is nothing they can do. I told customs to contact DHgate the officers said that DHgate had changed their contact info so pretty much I got screwed. I had to pay $112.45 for counterfeit headphones plus a $357 fine for shipping counterfeit merchandise in all of that situation I paid $463 and I never received my $112 .I guarantee I will never ever ever ever buy anything from DHgate EVER AGAIN!!!!!
This report was posted on Ripoff Report on 12/01/2012 04:41 PM and is a permanent record located here: http://www.ripoffreport.com/r/DHgatecom/internet/DHgatecom-Kaixhibeats-I-ordered-a-pair-of-beats-headphones-on-DHgatecom-it-took-a-month-976688. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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