• Report: #436071

Complaint Review: DIAL AMERICA

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  • Submitted: Fri, March 20, 2009
  • Updated: Sun, January 13, 2013

  • Reported By:charleston South Carolina
DIAL AMERICA
WWW.DIALAMERICA.COM CHARLESTON, South Carolina U.S.A.

DIAL AMERICA MARKETING INBOUND/OUTBOUND CUSTOMER SERVICE CHARLESTON South Carolina

*UPDATE EX-employee responds: What Form of Dial America Is This?

*UPDATE EX-employee responds: Dude I Agree

*UPDATE Employee: I seriously doubt your allegations

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DIAL AMERICA IS A CALL CENTER.
INBOUND OR INCOMING CALLS.
AS A PRIOR EMPLOYEE I MUST WARN OTHERS YOU ARE ONLY GIVEN A STRAIGHT 8 HOUR SHIFT.
NO BREAKS OF ANY KIND OR LUNCH/DINNER BREAK OF ANY KIND.
YOU ALSO DO NOT KNOW EXACTLY WHAT YOUR WORK SCHEDULE IS GOING TO BE UNTIL A WEEK PRIOR-TO.
AND YOUR DAYS OFF ARE NOT NECESSARILY TOGETHER OR CONSECUTIVE- THEY CAN BE, FOR EXAMPLE, TUESDAY AND THURSDAY.
YOU CANNOT HAVE ANYTHING AT YOUR DESK BUT YOURSELF.
NO HANDBAG, DRINK, HARD CANDY OR ANYTHING.
YOU CANNOT HAVE A CELLPHONE TURNED ON IN THE BUILDING EXCEPT FOR IN THE BREAK ROOM.
ALL PERSONAL ITEMS HAVE TO BE STORED IN YOUR DESIGNATED LOCKER DURING YOUR WORKSHIFT.
AND YOUR LOCKER MUST BE EMPTIED AT THE END OF YOUR WORKSHIFT OR THEY WILL EMPTY IT FOR YOU.
YOU ARE DISCOURAGED FROM TAKING BREAKS THAT LAST AS LONG AS 10 MINUTES.
ANYTIME YOU DO TAKE AS A BREAK OR LUNCH IS SEEN AS BEING ON YOUR OWN TIME AND YOUR PAYCHECK IS DEDUCTED FOR IT.
SO A FULLTIME JOB NEVER GETS 40 FULL HOURS OF PAY FOR ALL THE BREAKS YOU HAVE TO GIVE YOURSELF AS A HUMAN BEING THAT HAS TO USE THE RESTROOMS ON OCCASSION.
UNLESS YOU "MAKE-UP" YOUR BREAK TIME OFF.
WHICH IS HIGHLY ENCOURAGED.
AND OF COURSE, CUTS INTO YOUR POSSIBLE DAYS OFF TIME.
I THINK THIS WAS THE HARDEST PLACE FOR ME TO HAVE EVER WORKED AT.
BEWARE.

Llh748
charleston, South Carolina
U.S.A.

This report was posted on Ripoff Report on 03/20/2009 03:48 PM and is a permanent record located here: http://www.ripoffreport.com/r/DIAL-AMERICA/CHARLESTON-South-Carolina-29407/DIAL-AMERICA-MARKETING-INBOUNDOUTBOUND-CUSTOMER-SERVICE-CHARLESTON-South-Carolina-436071. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE EX-employee responds

What Form of Dial America Is This?

AUTHOR: Sharon - (United States of America)

It sounds like you were in prison.  Eight hours and no breaks, and such?  It couldn't happen in New York.
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#2 UPDATE EX-employee responds

Dude I Agree

AUTHOR: Mistreated by Dial - (United States of America)

 I agree on those things I think the most outrageous crap with Dial America is that wrap time. That too me is a little annoying because you work so hard to get a sale. Then you are forced to read word for word without any mistakes like a robot and the moment you hang up it goes into wrap time and then all that hard work gets deducted minused from your check in the end that is such bogus unbelievable crap. Especially when you're really aren't trying to loose any money to begin with. Then all that verbage reading word for word long process to begin with and then the fact you can't take a break I agree with that one hundred percent. The company has backward policies at Dial America its corruption ripoff is what it is.

First of all the name of the company is called Dial America so what in the world are you people trying to claim your Wells Fargo, US Bank, MADD so misleading to the public. The script goes like this for Wells: Thank you for contacting the Wells Fargo Activation Line my name is: what a joke. And then all the management wants to make your life miserable because they screwed up to begin with writing the script. Dial America a job where you get ripped off on your paycheck while misleading the public. Yeah I wonder if anyone made a sale that entailed up to ten grand with no wrap time? Thats dreaming at Dial America if you make that kind of money thats when you know the company your at is not a ripoff, and Dial America is a ripoff. Yeah consumers beware of Dial America in the San Diego location.


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#3 UPDATE Employee

I seriously doubt your allegations

AUTHOR: Hoss - (United States of America)

   I currently work for this company. I have a set schedule, same 2 days off every week. You work 5-hour shifts in outbound, with a 15 minute break or 8-hour shifts in inbound with a 30-minute break. Of course you're not paid for breaks! That's why they are called breaks. They are small increments of personal time when you can do as you please. Why would the company pay you for time you aren't working? That's just basic business sense.
   It's a part-time job. Therefore you are given no more than 39 hours per week. You ARE allowed drinks at your station as long as they are in a spill-proof container. At the office I work in, they even keep coffee brewed for the employees. You are also allowed candy at your desk, but not food. This is because it would be extremely rude of you as an employee to be chomping in a customer's ear.
    The only part of your claims that were accurate is the fact that you are not allowed cell phones or writing utensils at your desk. This is because you have access to people's personal information such as name, address, & phone number. If you work inbound you also see the last 4 numbers of their bank card and social security number. That is to proect their customers, not because they want to make your life difficult.
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