- Report: #904648
Report - Rebuttal - Arbitrate
Complaint Review: DIAMONDS INTERNATIONAL
DIAMONDS INTERNATIONALHEAD OFFICE NEW YORK Internet United States of America
DIAMONDS INTERNATIONAL refuse to acknowledge a watch is faulty to refund price after being repaired five or six times by philip stein Internet
I asked DI to contact Philip Stein to agree between themselves who would refund. They said they would not. They told me ALL SALES ARE FINAL is written on the reverse of the invoice. It is COMPANY POLICY.
MY MESSAGE TO ALL CRUISERS AND ANYONE ELSE DEALING WITH DIAMONDS INTERNATIONAL (INCL TANZANITE INTERNATIONL (TI) IS TO NOT THINK YOU ARE SAVING MONEY IF YOU BUY ON THE ISLANDS / CRUISE TRIP. Philip Stein will not help you with a refund, only try their best to repair it.
This situation is TOTALLY UNACCEPTABLE, i sincerely hope enough people read this and decide not to purchase anything on a cruise of any value.
Additionally, I wanted to put this charge in dispute with Citibank, Credit Cards. They told me that because the purchase was greater than 50 miles outside Florida (my home location) they would not allow a dispute to take place. I SUGGEST you check with your own credit card company to see if they have the same policy.
This report was posted on Ripoff Report on 06/29/2012 11:18 AM and is a permanent record located here: http://www.ripoffreport.com/r/DIAMONDS-INTERNATIONAL/internet/DIAMONDS-INTERNATIONAL-refuse-to-acknowledge-a-watch-is-faulty-to-refund-price-after-bein-904648. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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