• Report: #969503

Complaint Review: DINODIRECT

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  • Submitted: Thu, November 15, 2012
  • Updated: Thu, November 15, 2012

  • Reported By: wishiwasrich — Atlanta Georgia United States of America
DINODIRECT
Internet United States of America

DINODIRECT DINO DIRECT Item ordered never delivered / poor customer service Internet

*UPDATE Employee: We will help you

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I am a first time and last time Dino Direct customer.  My item (office seat cushion) did not arrive after 3 weeks.  I have tried unsuccessfully to contact someone at DINO DIRECT.  Please do not waste your time or money with these incompetent peddlers.

This report was posted on Ripoff Report on 11/15/2012 05:27 AM and is a permanent record located here: http://www.ripoffreport.com/r/DINODIRECT/internet/DINODIRECT-DINO-DIRECT-Item-ordered-never-delivered-poor-customer-service-Internet-969503. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

We will help you

AUTHOR: Asce - (United States of America)

Dear customer,
We do feel sorry about the inconvenience we caused to you. From the message we can find that you are a valued customer in our company since this is not your first time to purchase from our company. As you know, the item will be shipped out after 3-5 business preparation time. The shipping time from China to U.S.A is about 7-14 business days as usual. But it maybe delayed by the unpredictable reasons such as the weather or other situations. And the missing time is 30 days.
Please leave your order number (xxxxxx-DD) or contact us by the following ways:
Email:cs-center@dinodirect.com. 
Livehelp: http://www.dinodirect.com/customerhelp/?customtype=2. We will refund you. Have a nice day!
Regards,
Dinodirect
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