- Report: #483490
Report - Rebuttal - Arbitrate
Complaint Review: DIRECT ENERGY
DIRECT ENERGYGreenway Plaza Houston, Texas United States of America
DIRECT ENERGY Fraudulent Charges, Disgraceful Customer Service, Unorganized and Unapologetic Houston Texas
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
I finally filed a complaint with the BBB on 6/20/09. As a result of the complaint. Direct Energy found that I should not have been billed past 4/30/09, as a new resident was occupying my home. My account was closed, and my balance made zero. In fact, I was issued a credit for 21.60.
Well, after thinking this ordeal was finally solved, I was once again charged by Direct Energy on my credit card for 162.52 on 8/4/09. I called Direct Energy immediately, and of course they have no record of my BBB claim, no record of my account being closed and set to zero. I have re-opened my complaint with the BBB. I also notified my credit card of fraudulent charges to my card by Direct Energy. I have also filed a complaint with the Texa s Utilities Commission.
I want this issue resolved, my account closed, and a refund of 162.52 placed on my card immediately.
This report was posted on Ripoff Report on 08/21/2009 12:25 PM and is a permanent record located here: http://www.ripoffreport.com/r/DIRECT-ENERGY/Houston-Texas-/DIRECT-ENERGY-Fraudulent-Charges-Disgraceful-Customer-Service-Unorganized-and-Unapologet-483490. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.