- Report: #483490
Report - Rebuttal - Arbitrate
Complaint Review: DIRECT ENERGY
DIRECT ENERGYGreenway Plaza Houston, Texas United States of America
DIRECT ENERGY Fraudulent Charges, Disgraceful Customer Service, Unorganized and Unapologetic Houston Texas
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I finally filed a complaint with the BBB on 6/20/09. As a result of the complaint. Direct Energy found that I should not have been billed past 4/30/09, as a new resident was occupying my home. My account was closed, and my balance made zero. In fact, I was issued a credit for 21.60.
Well, after thinking this ordeal was finally solved, I was once again charged by Direct Energy on my credit card for 162.52 on 8/4/09. I called Direct Energy immediately, and of course they have no record of my BBB claim, no record of my account being closed and set to zero. I have re-opened my complaint with the BBB. I also notified my credit card of fraudulent charges to my card by Direct Energy. I have also filed a complaint with the Texa s Utilities Commission.
I want this issue resolved, my account closed, and a refund of 162.52 placed on my card immediately.
This report was posted on Ripoff Report on 08/21/2009 12:25 PM and is a permanent record located here: http://www.ripoffreport.com/r/DIRECT-ENERGY/Houston-Texas-/DIRECT-ENERGY-Fraudulent-Charges-Disgraceful-Customer-Service-Unorganized-and-Unapologet-483490. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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