- Report: #1170498
Report - Rebuttal - Arbitrate
Complaint Review: DIRECT TV
DIRECT TVNationwide USA
DIRECT TV INCOMPETENT CUSTOMER SERVICE: DIRECT TV MUST HAVE A LICENSE TO STEAL!!! MILFORD Nationwide
*General Comment: Sorry...
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Funny, I did not come to this site to write a report. I only wanted to check out Direct TV reviews. After reading so many "Rip-Off" stories I thought perhaps others should know mine. Direct TV was charging me for an extra box I never recieved. Upon calling Direct TV to cancel, I requested a refund for the months they charged me for the mystical box I never rec'd. Then the call became obserd because not only did they refuse to refund the money, they required that I return to them this mystical box I had never recieved or they will charge me an additional $100!!!! Now if you have ever had an issue with your boxes you know that Direct TV can remotely investigate whether the boxes are working in your house... So I quickly asked them to simply look into their electronic records of my elleged 'box' I never had hoping the lack of electronic activity may be some type of evidence I never rec'd this d**n box:) Well, they refused to help in any way and insisted again the not only will they not refund my money for the months charged for the mystical box I never rec'd, they were going to charge me an additional $100 for the box I could not return because it didn't exist. For all I know the Technician took a box and claimed it was installed at my house... I don't know. But after hours on the phone with "managers" at Direct TV that sounded like high school aged kids, I finaly gave up and paid. I do believe this is their strategy! I am convinced that DIRECT TV trains their Customer Service interface to strategically weary customers while wasting their time with endless calls until the customers finally give in and pay up!!! Sue, Milford Michigan
This report was posted on Ripoff Report on 08/18/2014 09:38 AM and is a permanent record located here: http://www.ripoffreport.com/r/DIRECT-TV-/nationwide/DIRECT-TV-INCOMPETENT-CUSTOMER-SERVICE-DIRECT-TV-MUST-HAVE-A-LICENSE-TO-STEAL-MILFO-1170498. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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