- Report: #284311
Report - Rebuttal - Arbitrate
Complaint Review: DIRECT TV
DIRECT TVP.O. Box 6550 Greenwood Village, Colorado U.S.A.
DIRECT TV Or Directv Unauthorized Debit from my Checking Account Greenwood Village Colorado
*Consumer Comment: it's valid
*UPDATE EX-employee responds: 0 M G......!!!
*General Comment: Ethics
*Consumer Comment: Also A Victim of DirectTV
*UPDATE Employee: You are all correct and are victims
*Consumer Comment: Unauthorized charges on Fraud Directv account
*UPDATE Employee: customer agreement always availble on directv.com
*Consumer Comment: companies have a right
*Author of original report: Directv unauthorized debit
*Author of original report: Response to Rebuttal above.
*Consumer Suggestion: Why did you give them a debit card for payment instead of a credit card
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I told the bank that I did not authorize this transaction. The lady at the bank told me that on Monday, today, November 12th, they would submit a charge back form. She said it would take a day or two. She told me first to call directv and tell them that I did not authorize the transaction and to see if they will put the money back. She said that they probably will not, and they will probably say that I signed a contract stating they could. But I had to write down the time, date, who I spoke with, and what they said. She said she had another person not to long ago in there that directv did the same thing to them.
I called directv when I got home, on November 9th at 5:45pm. I spoke with a lady named Tracey. She told me that I signed a contract that stated that upon cancellation they can use the debit card on file to take out what is due. I told them I wanted a copy of the contract. She emailed it to me, and no where in the contract did it state this. So I asked her where it was stated. She told me that they sent out an addendumn in April 2007, and I could find this copy online.
I did not recieve that in the mail. Plus, that was not the contract I had signed when I recieved service! They automatically extended my contract without telling me when I got a new reciever for another tv in the house. They increased my programming price by about 40.00 a month. This is why I cancelled the service.
Tracey, at directv, told me that I would see a credit of 220.00 once the recievers were recieved at their office even though I gave her a tracking number and she seen that the recievers were on the way to them. She said I would see the credit in form of a check that will be mailed out in 6 to 8 weeks. I told her no, the money was taken out on my debit card, it will be put back on my debit card. She stated that she didn't know how they would do it, but probably in the form of a check. I told her that was unacceptable. She than told me that she would note the account to expedit credit, but I had to call back on November 12th to see if they recieved the recievers, and then tell them to look at the note on the account for credit.
I will be getting my money back from my credit union in the form of a charge back, but in the mean time I have to deal with all the other companies that I have bounced checks to, and deal with their fees. This is not fair and it needs to be stopped!
This report was posted on Ripoff Report on 11/12/2007 08:16 AM and is a permanent record located here: http://www.ripoffreport.com/r/DIRECT-TV/Greenwood-Village-Colorado-80155-6550/DIRECT-TV-Or-Directv-Unauthorized-Debit-from-my-Checking-Account-Greenwood-Village-Colorad-284311. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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