I was swayed to leave my perfectly good satellite provider with the offer of 10,000 American Airlines miles if I signed up with DirecTV. I went online as instructed, signed up, input my AA Frequent Flyer number, and completed the order. I then called and scheduled an installation. The installer never showed up. I wasted an entire Saturday. I called to find out what happened, and DirecTV cancelled my install and didn't bother letting me know! To this day I don't know why they cancelled it. I had to reschedule it. When the installer came out, he apparently took a piece of equipment that belonged to my previous provider, because when I went back to the old provider it was missing and I had to replace it. Anyway, I had problems with reception, I didn't have as many channels as I was supposed to, and the cost was not cheaper than my old provider like it was supposed to be.
After a few days I called to find out about the AA miles too, and they told me I couldn't have them because I didn't complete the online form correctly. This made me extremely upset because apparently they had a record of the rebate for me, they just didn't like the way I handled it, and they refused to give them to me. I called and reported them to AA. A couple of days later I called again because I was having problems again with using the remotes and reception. I asked again about the AA miles and again they refused. At this point I was sick and tired of getting nothing but excuses and apologies but no assistance so I cancelled my service. I had service for a grand total of 13 days. Now they expect me to pay the early cancellation fee of almost $500. I told them on the phone that day that I refused to pay it and I have written several letters contesting the charge.
I maintain that I cancelled service because of poor customer service and that I shouldn't have to pay that fee when they didn't give me what they advertised in the way of competitive pricing, comparable quality, and good customer service. Now they are reporting me to the credit bureaus and farming me out to bill collectors. I took this all the way to the President of the Company, whose "agent" still refused to release me from the early cancellation fee, because there wasn't "sufficient documentation of my dissatisfaction with the service" in my files!!!! I would be willing to talk to media about this because this is very close to a scam. I'm not asking for free service or any kind of compensation. All I want is this "early cancellation fee" to go away because they didn't earn it. I didn't leave them for something better, I left them because they were subpar, and I think only having service for 13 days before cancelling should be an indication that I was NOT happy!