- Report: #608217
Report - Rebuttal - Arbitrate
Complaint Review: DIRECT T.V.
DIRECT T.V.Internet United States of America
DIRECT T.V., DIRECT TV REBATE RIPOFFS Cancelled Install, Poor Customer Service, Refused to honor Rebate, Internet
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After a few days I called to find out about the AA miles too, and they told me I couldn't have them because I didn't complete the online form correctly. This made me extremely upset because apparently they had a record of the rebate for me, they just didn't like the way I handled it, and they refused to give them to me. I called and reported them to AA. A couple of days later I called again because I was having problems again with using the remotes and reception. I asked again about the AA miles and again they refused. At this point I was sick and tired of getting nothing but excuses and apologies but no assistance so I cancelled my service. I had service for a grand total of 13 days. Now they expect me to pay the early cancellation fee of almost $500. I told them on the phone that day that I refused to pay it and I have written several letters contesting the charge.
I maintain that I cancelled service because of poor customer service and that I shouldn't have to pay that fee when they didn't give me what they advertised in the way of competitive pricing, comparable quality, and good customer service. Now they are reporting me to the credit bureaus and farming me out to bill collectors. I took this all the way to the President of the Company, whose "agent" still refused to release me from the early cancellation fee, because there wasn't "sufficient documentation of my dissatisfaction with the service" in my files!!!! I would be willing to talk to media about this because this is very close to a scam. I'm not asking for free service or any kind of compensation. All I want is this "early cancellation fee" to go away because they didn't earn it. I didn't leave them for something better, I left them because they were subpar, and I think only having service for 13 days before cancelling should be an indication that I was NOT happy!
This report was posted on Ripoff Report on 05/28/2010 10:42 AM and is a permanent record located here: http://www.ripoffreport.com/r/DIRECT-TV/internet/DIRECT-TV-DIRECT-TV-REBATE-RIPOFFS-Cancelled-Install-Poor-Customer-Service-Refused-t-608217. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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