ED Magedson – Founder
DIRECTV - DIRECTVEl Segundo, California United States of America
DirectTV has some of the worst customer service around. When we called, we received a 12 month promotional deal, which all companies should do away with anyway. This day and age is about retention, not bringing in new business only. Any smart business knows that. Anyway, since we signed up for this deal over the phone and not online, we didn't receive a DVR. Now, after the 12 months is over we are saddled with 150 measley channels for $56 a month with no HD, no DVR, and can't get the luxuries of the free HD DVR all new customers get without signing away another two years of our life to a contract.
When will these companies learn that contracts and "NEW CUSTOMER ONLY" promotions are not the way to keep healthy, referring customers??? We just spent 70 MINUTES on the phone with customer service and cannot get any break whatsoever. We will not be adding additional features and we will be cancelling after being good paying customers as soon as this first two year contract is up. Congratulations Direct TV. Your consumers have a great deal more power with the internet now a days then did the individuals from the days of old who could only tell a couple of neighbors how bad the customer service is.
This report was posted on Ripoff Report on 10/27/2009 06:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/DIRECTV-DIRECTV/El-Segundo-California-/DIRECTV-DIRECTV-Direct-TV-Does-not-care-about-existing-Customers-El-Segundo-California-515903. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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