- Report: #983455
Report - Rebuttal - Arbitrate
Complaint Review: DIRECTV
DIRECTVInternet United States of America
DIRECTV Hidden Charges for programs not shown when customer is making program choices , Internet
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I need to start out by saying that I have been a loyal customer of DIRECTV since 2007 and I have never been late with a payment or had to make a partial payment.
I have my DIRECTV service provided through Century link in Denver CO. as part of a bundle.
When I contacted Century link the company that I have had my phone service with for over 40 years and have always paid my bill in full within 24 hours of receiving Century link stated that they could not help me concerning they issues with DIRECTV service even though I make the payment to Century link.
When I contacted DIRECTV and asked why my bill with them was as large as it was ($87.99) they told me that I was on a older plan for my service and that I could change to a newer plan that would give me a better package at a lower cost.
I inquired about the various plans and was sent the information that included the different plans that they had and the price for each plan.
I chose the Choice Extra Package listed on DIRECTVs website and is shown to be $68.99 a month.
I contacted DIRECTV by phone on 6 occasions, talked to six different reps., and asked what the final price per month would be for the Choice Extra Package.
On all contacts that were recorded and can be confirmed by the recordings, I was told that the price for the package would be $74.99 per month.
The Choice Extra Package cost $68.99 and $5.99 for their protection plan in case there is an equipment failure, which totals $74.99.
I made sure that asked all six of the Reps. if the $74.99 total per month was the full price per month and as the recordings can verify the answer was always the same.The monthly total would not exceed $74.99 per month.
On Sunday Dec. 16, I received an order conformation showing the $68.99 Choice Extra Package and contacted DIRECTV to ask them why the $5.99 for the protection plan did not show on the conformation.
After speaking to four Reps, I was told that the $68.99 was only part of my monthly charges and the correct cost per month will be $97.97.
I was never told that there were any hidden or additional costs just the total of $74.98 per month.
On Sunday Dec. 16th I found out that DIRECTV was included a lot of hidden charges for their service.
The charges including the hidden charges are listed here
Choice Extra Package $68.99
Protection Plan $5.99
DIRECTV Extra Pack $4.99
HD Charge $10.00
DVR Charge $8.00
Total For new Program Plan $97.97
The hidden Charge is $22.99 per month.
While $22.99 does not seem like a large amount when you multiply it 1by 12 is is now 266.28 per year.
With the creative way that DIRECTV is charging their customers, the amount that they are getting from their customers through their hidden charges and the number of times they are doing this creative pricing the number of hidden charges becomes very large and can represent a great deal of money.
It probably would be a great idea if some federal agency that can do something to stop this kind of underhanded billing practice look a this and do what they can to stop the customer abuse.
This report was posted on Ripoff Report on 12/17/2012 04:54 PM and is a permanent record located here: http://www.ripoffreport.com/r/DIRECTV/internet/DIRECTV-Hidden-Charges-for-programs-not-shown-when-customer-is-making-program-choices-I-983455. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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