• Report: #1170366

Complaint Review: DIRECTV

  • Submitted: Sun, August 17, 2014
  • Updated: Sun, August 17, 2014

  • Reported By: Tigger57 — Las Vegas Nevada
DIRECTV
Internet USA

DIRECTV National Football League False advertising AND charging for services NOT received Internet

*Author of original report: Read my complaint

*Author of original report: DirecTV and NFL

*Consumer Suggestion: You must have missed the terms of the offer..

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I have been a customer of DirecTV since 1997.  I have been ordering the NFL Sunday ticket for approximatley 10 years now.  I have 8 receivers and a DVR.  I also have to pay an additional fee each month since our service is located in an area in Southern Utah that gets NO signal of any kind for TV or radio.  Each year the number of games broadcast become fewer and fewer.  Now, they are blocking the NFL Network WHICH I pay for each and every month as part of a package.  Teams such as Green Bay, Denver, San Francsico and Arizona are all blocked EVERY weekend.  This has NOTHING to do with my location so why are they blocked.  The advertisement on TV and on the phone with DirecTV say "ALL THE GAMES EVERY WEEKEND".  Directv and the NFL needs to stop cheating their customers and stop the False advertising.


This report was posted on Ripoff Report on 08/17/2014 02:34 PM and is a permanent record located here: http://www.ripoffreport.com/r/DIRECTV/internet/DIRECTV-National-Football-League-False-advertising-AND-charging-for-services-NOT-received-1170366. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Read my complaint

AUTHOR: Tigger57 - ()

Thank you for responding to my complaint DirecTV employee!  However, if you would have thoroughly read my complaint, I stated that I was one of the first to get the NFL Sunday ticket over ten years ago and there were no restrictions in the beginning.   Each year more and more games are blocked.  How does living in Southern Utah "threaten" the NFL pocketbook?  I have to drive at least 8+ hours OR drive a couple hours to an airport and then fly an hour or so to the nearest game.  NOW, the NFL Network is blocking the games that are being played now...PRESEASON.  The NFL Network is part of my monthly package.  It's like buying the Starz package which is all movies and then when a new movie comes on, they block it.  IT'S DISHONEST AND STUPID! Please do not respond to a complaint if you do NOT read it thoroughly.  My complaint is with both NFL and DirecTV.

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#2 Author of original report

DirecTV and NFL

AUTHOR: Tigger57 - ()

Thanks for the copy right info from DirecTV but please read all of my complaint.  I was one of the first people to get the NFL Sunday ticket when it first came out and there was NO restrictions in the beginning.  It wasn't until people like me started complaining about the false advertising.  Plus, the NFL Network has NOT ever been blocked before.  ALSO, I live in Southern Utah.  I can understand if it is the Chargers that were blocked and I live in San Diego but Green Bay games have been blocked to Southern Utah.  How does this infringe on ANY of their teams?  I can not get to ANY of those games unless I drive for 8+ hours OR drive a couple hours to an airport and then fly on a plane for over an hour.  My beef is with BOTH.  You must work for DirecTV.

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#3 Consumer Suggestion

You must have missed the terms of the offer..

AUTHOR: Ken - ()

Here's what's posted on DirectTV's website concerning this offer..

Blackout rules and other conditions apply.
Package consists of all out-of-market NFL games (based on customer’s service address) broadcast on FOX and CBS. Games available via remote viewing based on device location. Local broadcasts are subject to blackout rules. Other conditions apply. 2014 NFL SUNDAY TICKET regular full-season retail price is $239.94. 2014 NFL SUNDAY TICKET MAX regular full-season retail price is $329.94. Customers activating the CHOICE Package or above or the MÁS ULTRA Package or above will be automatically enrolled in the 2014 season of NFL SUNDAY TICKET at no additional cost and will receive a free upgrade to NFL SUNDAY TICKET MAX for the 2014 season. NFL SUNDAY TICKET subscription will automatically continue each season at special renewal rate unless customer calls to cancel prior to start of season. To renew to NFL SUNDAY TICKET MAX, customer must call to upgrade after the 2014 season. Subscription cannot be cancelled (in part or in whole) after the start of the season and subscription fee cannot be refunded. Only one game may be accessed remotely at any given time. Online access is only available on certain operating systems. Computer hardware, software, and Internet connection not included. Mobile access only available on certain devices. Additional data charges may apply. Please check with your service provider. Only available on select gaming consoles. Visit directv.com/NFL for a list of system requirements, compatible mobile devices and authorized gaming consoles. Short Cuts are available from midnight Sunday ET through midnight Tuesday ET. Account must be in “good standing” as determined by DIRECTV in its sole discretion to remain eligible for all offers.

Additional Details

Looks like your beef is with the NFL and NOT DirectTV.  Nope, I don't work for either one.

In case you've been living in a cave, the NFL does this to protect the gate at their games.

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