I am beyond frustrated after spending 4 hours on the phone with dish network to be hung up on by a supervisor. I called dish network to reinstate my services reached an agent that was in another country. He could not assist me so he transferred me to his supervisor. The supervisors name was Chris, and he informed me that If I reinstated my services dish would waive my early termination fee, he also told me I would have to pay my past due balance of 31.52, purchase my own equipment, he offered me a a dual receiver for $99, and pay for a month of service in advance.... i said okay sounds good to me. I ask him if my monthly bill would stay the same and Chris stated "our policy is that you forfeit your credits and discounts once your contract is terminated, however I am a supervisor and I have the authority to override that, so once you reactivate your services all you credits would apply and your monthly bill will stay the same." He offered me a encore network discount of 1/2 off, at that point my call dropped.
I called back to dish network and ask to speak with the same supervisor but was told they did not have the ability to transfer to the same supervisor so he transfered me to another supervisor. I wasn't able to get her name because her accent was so strong, she did advise me the customer service department was outsourced. I told her everything the previous supervisor told me and she told me she had no proof that I spoke to a supervisor, so I suggested she listen to recorded calls, she informed me that I would have to wait 2 hours and call dish network back to allow them time to listen to the recorded calls but she could not honor having my bill stay the same as what I was told by the previous supervisor. We went back and forth on why dish network makes their cusotmers wait 2 hours to review recorded calls to finally I asked her to transer to me to her supervisor.
I was transfered to a person that I thought was a supervisor to find out 20 minuted into the conversation she was only an account specialist. Well she the said I will transer you to my supervisor. I again had to explain to this supervisor I had been on the phone with dish network for the last 4 hours and 12 minutes and that I was so frustrated I DID NOT WANT THE SERVICE. I told her that dish network supervisors has given me so much miscommunication and transferred me so many times to all I wanted to do is pay the early termination fee and be done with this company. I explained to her I have spent 4 hours of my day on the phone with dish network it was only right if dish network take that into consideration and discounted my early termination fee.
At that point all HE** broke loose with this supervisor. She told me there was no way for her to record calls and if the calls are recorded they are for agent purposes only not for the benefit of customers. So I said to her it should be for the benefit of customers as well because they have agents and supervisors making all types of deal and promotions that do not exist. I told her it was my right as a customer knmow if they can review the calls. She didnt seem to care, I asked her to find out why supervisors are able to make promises to customers that they cannot deliver upon. I asked her for the number for the billing department she told me there ISN'T ONE. I asked her for the department that handles recorded calls she said there ISN'T ONE. Its all about a sale to them, they will liet and tell you anything to get you to sign another contract. This was the most unprofessional supervisor in history. Long story short she hung up the phone in my face.
I HAVE HEARD STORIES OF CUSTOMER ABUSE BUT NEVER EXPERIENCED IT UNTIL TODAY
STAY AWAY FROM DISH NETWORK