- Report: #947939
Complaint Review: DISH Network L.L.C.
Related Reports
Featured Ripoff Reports
Ripoff Reports
Ripoff Report on CBS 19
Ripoff Report on CBS 19 - Global Marketing Alliance
Ripoff Report on ABC 15 - Smart Shopper
Ripoff Report - Girls Gone Wild
Ripoff Report on Fox 11 - Car Repair
Special Features
-
Doctored Reviews is designed to help patients, doctors, and websites understand the problems created by Medical Justice, a company trying to restrict online patient reviews, and to offer some ways that let patients freely talk about their healthcare experiences. -
The government should serve voters, not corporate special interests. Public Citizen works to empower ordinary citizens, reduce the influence of big corporations on government, open the government to public scrutiny, and hold public officials accountable for their misdeeds. -
WHAT YOU NEED TO KNOW ABOUT THE BBB: NOT a government agency as listed in your local phone book. Instead the BBB is a private non-profit / franchise operation. 20/20 exposes the BBB, Hamas Terror Group Gets 'A' Rating - BBB is running a "pay for play" scheme.
| DISH Network L.L.C. 9601 S Meridian Blvd.
Englewood, Colorado United States of America |
|
DISH Network L.L.C. Dish Network Harassment, bullying, threats, and theft Englewood, Colorado
*UPDATE Employee: I'd like to help
Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™
I had been a Dish network customer for sometime, and it all started with an "upgrade of service". Then I started getting charged for the regular "Gold service" as well as the "Platnum service". Along with this upgrade was the exchange of the DVR from a 625 to a 722. The service technician changed out the 625, taking it with him.
After discovering the two service plans on the bill, customer service advised that only one should have been billed, as the "platnum service" included the "gold service".
Then they started inquiring about the extra DVR (625). They were advised that it was taken by the service technician. Customer service said they would document and all would be good. But I would continue to get notices about the missing equipment (625) and threats of billing for the equipment claiming that I owe $300.00 for the device. Again with me calling. The customer service personnel always had the "canned" responses that they would never deviate from and they would take care of the situation. This would go on for approximately six (6) months.
After becoming tired of continually trying to resolve the situation with the bill, and equipment, I decided to cancel the service. I was informed that I could not cancel the service via phone, that I needed to write a letter cancelling the service. It took about two months to cancel the service, then the threats and harassment of being sent to a collection agency to pay for equipment that I did not have as a certified technician had taken it. As well as the bill for the months that I tried to cancel the service.
Just to keep from going to collections I paid the $300.00 and the final portion of the regular bill.
Later I was able to locate the pink receipt from the service technician, which it indicates the 625 was taken in exchange for the upgraded 722. Attempts to call Dish Network have failed with them claiming that they received no payment from me and all attempts to speak with a supervisor are met with being disconnected (they hang up the phone).
This all began in 2008/2009, and no luck with any resolution to this date.
After discovering the two service plans on the bill, customer service advised that only one should have been billed, as the "platnum service" included the "gold service".
Then they started inquiring about the extra DVR (625). They were advised that it was taken by the service technician. Customer service said they would document and all would be good. But I would continue to get notices about the missing equipment (625) and threats of billing for the equipment claiming that I owe $300.00 for the device. Again with me calling. The customer service personnel always had the "canned" responses that they would never deviate from and they would take care of the situation. This would go on for approximately six (6) months.
After becoming tired of continually trying to resolve the situation with the bill, and equipment, I decided to cancel the service. I was informed that I could not cancel the service via phone, that I needed to write a letter cancelling the service. It took about two months to cancel the service, then the threats and harassment of being sent to a collection agency to pay for equipment that I did not have as a certified technician had taken it. As well as the bill for the months that I tried to cancel the service.
Just to keep from going to collections I paid the $300.00 and the final portion of the regular bill.
Later I was able to locate the pink receipt from the service technician, which it indicates the 625 was taken in exchange for the upgraded 722. Attempts to call Dish Network have failed with them claiming that they received no payment from me and all attempts to speak with a supervisor are met with being disconnected (they hang up the phone).
This all began in 2008/2009, and no luck with any resolution to this date.
This report was posted on Ripoff Report on 09/28/2012 11:11 AM and is a permanent record located here: http://www.ripoffreport.com/r/DISH-Network-LLC/Englewood-Colorado-80112/DISH-Network-LLC-Dish-Network-Harassment-bullying-threats-and-theft-Englewood-Color-947939. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
Click Here to read other Ripoff Reports on DISH Network L.L.C.
Search for additional reports
If you would like to see more Rip-off Reports on this company/individual, search here:
Search Tips#1 UPDATE Employee
I'd like to help
AUTHOR: MikeL DISH - (USA)
SUBMITTED: Saturday, November 03, 2012
Kevin,
I went over your post and found it very interesting! We hated to have seen you go and I'd love to help you with this and get it resolved once and for all! The best way to get this taken care of is for you to email me your account number so I can look over everything and make sure that the proper resolution is provided. My email address is michael.lemar@dish.com and I'll enjoy the opportunity to assist you further!
I went over your post and found it very interesting! We hated to have seen you go and I'd love to help you with this and get it resolved once and for all! The best way to get this taken care of is for you to email me your account number so I can look over everything and make sure that the proper resolution is provided. My email address is michael.lemar@dish.com and I'll enjoy the opportunity to assist you further!
Respond to this report!
What's this? 
