• Report: #963897

Complaint Review: DISH Network

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  • Submitted: Fri, November 02, 2012
  • Updated: Sat, November 10, 2012

  • Reported By: bittersweet816 — Livermore Falls Maine United States of America
DISH Network
9601 S. Meridan Blvd. Englewood, Colorado United States of America

DISH Network Deceptive/Fraud Business Practices Englewood, Colorado

*Consumer Comment: How To Get Your Money Back

*Author of original report: Early Termination Fee?

*UPDATE Employee: Cancellation fees

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We had DISH only for a few days and then no signal. Called support and they sent out another technician. This man said the first man did not have the right equipment and it was not even in the right place and it was for analog not digital. We called and canceled our service. We only had DISH for a couple of weeks.

DISH took four hundred dollars out of our account and said it was for the broken contract. Contract? I said DISH broke the contract because they failed to supply us with the needed equipment and it was DISH that simply stole our money and did nothing to make it right.

We sent back their equipment and have the email stating that and we want to join a class action suit to get back our 400 dollars.

DISH has people from third world countries that can barely talk english and that is part of their scam. Any business in this country should have people that can speak clear english. By not being able to speak clearly it is frustrating for anyone trying to get any help.






This report was posted on Ripoff Report on 11/02/2012 02:40 PM and is a permanent record located here: http://www.ripoffreport.com/r/DISH-Network/Englewood-Colorado-80112/DISH-Network-DeceptiveFraud-Business-Practices-Englewood-Colorado-963897. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

How To Get Your Money Back

AUTHOR: Winston Von Stupid - (USA)

There are a few things you can do in the case of no signal.

If they can't get signal in your home, as they probably informed you, it may be due to standard def equipment versus HD equipment. They will probably first try to switch out the equipment, hopefully at no charge to you.

The next thing they would do is send out another technician, and possibly a local install office manager, to confirm you don't have a "line of sight." If that can be confirmed and notated on your account, then they will let you out of the contract.

You could try calling and request to have the early termination fee waived because of the no line of sight issue. My worry is that it may be too late, as they may claim that you cancelled the account instead of it having to be cancelled due to the signal issue. You could call and request that a manager be sent to your home to confirm the signal issue. It's worth a shot to save $400 for a few weeks of service. 

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#2 Author of original report

Early Termination Fee?

AUTHOR: bittersweet816 - (United States of America)

We called support and support came 2 times. The second technician stated that the first one did not provide us with the right equipment for receiving digital signal and that it was in the wrong area to receive said signal and that was the reason we did not receive what we were promised by DISH in their own contract.

Early termination fee? We never received what was promised by DISH and we opted out of the contract we had signed. We opted out of the contract because two technicians already yanked us around and we did not trust DISH to provide us with what they already promised us in their own contract. By opting out less than three weeks into a contract that DISH failed to come through on and tells us they are going to charge our account 400 dollars for early termination fees is stealing and that is criminal.

We want our 400 dollars DISH stole from us by calling it early termination fee when they in fact committed fraud using deceptive business scams.



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#3 UPDATE Employee

Cancellation fees

AUTHOR: BeckiB@Dish - (USA)

I want to apologize that your services were not working properly for you and that we lost you as a customer. Because you cancelled early, the early termination fee does apply to the account. The technician that came out would have been able to get your services fixes and running properly. I would be happy to review the account and assist you further. Please email me at becki.barned@dish.com. Thank you!

Becki Barned
DISH Internet Response Team
becki.barned@dish.com
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