• Report: #964614

Complaint Review: DISH Network

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  • Submitted: Sun, November 04, 2012
  • Updated: Sun, November 04, 2012

  • Reported By: ZR500Bill — Seattle Washington United States of America
DISH Network
P.O. Box 6631 Englewood, Colorado United States of America

DISH Network DISH Network Used Robo-signature to Force Me into 24-month contract Englewood Colorado

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I signed up for DISH Network in May 2012. I was a previous customer and cancelled after my son went to college.  I just wanted to restart it for the summer while my son was home, and I was extremely clear with the representative about that. He kept assuring me that was what I was getting, and I agreed to a $44/month plan, rather than paying $9 less if I had committed to a long-term agreement. He offered a new receiver and again, I confirmed this wouldn't trigger a long term commitment.  After the installer was there, I signed a one-page form saying I had received the equipment and making reference to a customer Agreement.   It turns out the Customer Agreement contained an option for a 24-month commitment or $99 for the equipment.  I was never provided that option and I was never told that taking the equipment (even though I had an old receiver that worked) would trigger the long commitment.  Now I am out $350 for a cancellation charge.  How does a company survive if their business model is defrauding customers?

This report was posted on Ripoff Report on 11/04/2012 02:23 PM and is a permanent record located here: http://www.ripoffreport.com/r/DISH-Network/Englewood-Colorado-80155/DISH-Network-DISH-Network-Used-Robo-signature-to-Force-Me-into-24-month-contract-Englewoo-964614. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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