- Report: #680700
Report - Rebuttal - Arbitrate
Complaint Review: DISH Network
DISH NetworkIndianapolis, Indiana Indianapolis, Indiana United States of America
DISH Network Echostar hidden fees, crooked employees, unfair policies, and not installing to the SBCA code. Indianapolis, Indiana
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I can tell you that they only care about activating the account and completing the job. They don't care about the customer. Once the account is activated, the job is completed, which is the only thing the company cares about. A lot of the installs are done no matter if they are grounded or not and the techs are told to do whatever and mount the dish where ever as long as the job is completed.
On commercial installs, DISH loves to use standard cable. Per the SBCA, commercial installs have to be completed by commercial certified techs using cable such as Plenum and or RG-11 cable. Plenum is required to comply with the buildings fire code. DISH in Indianapolis does not have such products and their techs are not commercial certified.
They judge their techs by numbers. A tech is a number and nothing more. They judge their techs by completion and trouble call call back rates. If a tech completes a job and the customer calls back in and schedules someone to come out and fix and issue, that counts against the tech, which can cause lack of promotion and or termination of employment. If a customer has a receiver that went bad and a tech has to replace it, that counts against the tech as well. It does NOT matter if it is defective equipment, customer caused, or the techs fault. It all counts. If someone calls in and cancels an appointment, it counts against the tech it was assigned to as well. If the tech comes out to your home and cannot install due to trees or any other issue, it counts against him in a negative way and can cause him to get wrote up. They love to use the customer against the tech. I believe by practicing this policy, it saves them money because they don't have to pay for promotions, etc. Anything that is out of the techs control should not be counted against him or her, but is does and should be illegal.
Most of the time, you will not be told how the system really works. I called dish to see why I was charged for a dish mover due to me moving and they said I was a one star customer and have to pay 100 dollars because my payment had been late before. If you are a five star customer, it is free. Sounds like discrimination to me. It may be a good idea to call dish and ask them what star you are. When they say "free HD", think again. Did they tell you that if you don't have paperless billing and automatic withdraw from an account, it will cost you 99.00? It does! Check out the comparison page DirecTV's website. It does give a breakdown of DISH Network's fees and explains them. Personally, with the fees and having 5 rooms with TV's, it's actually cheaper to get Comcast with the internet and TV bundle. When you order the DISH service, they give you the price of the package, not the real price with all the fees included.
Check DISH's website for receiver information. For example, if you order 2 rooms with DVR, you may get a discontinued model box. Right now, a standard 2 room DVR is called a 625 receiver, which gives you 200 hours of record time. The tech that shows up may give you a 522 receiver, which is a discontinued receiver with only 100 hours of record time. DISH supplies the techs with equipment and they install what they are given. If you call dish to get the new model receiver, guess what! It will cost you dearly!! This happens with all their receivers, HD or not. Educate yourself on receiver models and features BEFORE you call to order anything or let the tech complete the job.
This report was posted on Ripoff Report on 01/09/2011 03:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/DISH-Network/Indianapolis-Indiana-46268/DISH-Network-Echostar-hidden-fees-crooked-employees-unfair-policies-and-not-installing-680700. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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