• Report: #990025

Complaint Review: DISH Network

  • Submitted: Wed, January 02, 2013
  • Updated: Tue, February 26, 2013

  • Reported By: Gary — Waverly New York United States of America
DISH Network
Internet United States of America

DISH Network Rude, Obnoxious, Cheap, Money-hungry, Liar, Inconsiderate Internet

*General Comment: Installs

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DISH Network's service was not satisfactory. We told them our initial issue with Direct TV and they said we could get their service no problem.

When we called DISH to create an account we told them that Direct TV could not install their service because of line of sight issues due to the hill behind our house. DISH assured us that they could install their service because they have more satellites in the sky. They charged us $125 up front to get the service turned on and that included our first month's bill.

On January 1st, when they were supposed to show up between 12 PM and 5 PM, the technician didn't get there until a little after 6 PM and he could't install the service with the equipment we signed up for. He had us call DISH and explain it to them and the technician said that he had the better equipment in his van that he could hook up as soon as they approved it on the computer. But DISH said that we needed the High Definition Equipment and in doing so we would lose our local channels.

We got transferred on to about 7 different sales representatives about this issue. One sales person said that it would cost us $23 more on top f the $125 we already paid to get the HD equipment put in. We said that the fee should be waived due to the
inconvenience they had caused us. They kept transferring us and the next few people then told us that it would cost us an additional $149 on top of the $125 that we already paid; not $23.

They would not waive the fees or give us any kind of discount even though we had to change our night's plans due to them inconveniencing us. The sales people were rude and obnoxious and claimed they did not have the number to the main
office. We told them that it was not our fault that they sold us equipment that would not work for us; we told them our situation over the phone when we first ordered their service. We feel that we should have gotten our DISH service installed with no extra cost due to the fact that they showed up late, sold us the wrong equipment, and were rude. But they would not let us get that.

This report was posted on Ripoff Report on 01/02/2013 12:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/DISH-Network/internet/DISH-Network-Rude-Obnoxious-Cheap-Money-hungry-Liar-Inconsiderate-Internet-990025. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 General Comment


AUTHOR: James - (U.S.A.)

       This is  my opinion and shouldn't be confused with Dish Network's views           

A couple of weeks ago. One of my long time customer called to ask me a favor. Wanted to know if I would call a friend of his. That lived about 200 mile away.
           I called and talked to his friend for about 30 minutes. His concern was over the installation of the new Hopper and Joey system. He had aready talked to Dish Network . He was told it would only take 1 to 2   to install the 6 tuners. I told him that it would take much longer to install.
         I got to meet him this past Saturday.  While installing a Microwave Oven for my customer . He drove up for a Gun Show and stopped by to say hi. I asked how long it took Dish Network to install his system. 
        It took them 4 to 5 hours to install . He was very happy with the equipment and install.  When your honest with the customer. They usually don't care if it takes a little longer . They have to be able to plan their day around you . 
         Another part of a job is whenever possible is to do a Site Survey. It's easier to say you can't have it during the Site Survey . Than to show up for an install and tell the customer they can't have it. You not only wasted your time, but also the customers time.    
          It also doesn't take long to call the customer and telling them your going to be late.
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