• Report: #957344

Complaint Review: DISH Network

  • Submitted: Fri, October 19, 2012
  • Updated: Sat, November 03, 2012

  • Reported By: Diane — The Woodlands Texas U.S.A.
DISH Network
Internet United States of America

DISH Network Scammed my teenager, fraud , Internet

*UPDATE Employee: Your Post

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My daughter is 19 and away at college. She couldn't get the internet to work in her new apartment, so she ordered Dish over the phone.

The guy came to install it. On his iPad he pulled up one paragraph and had her sign it. This stated that he installed the equipment and it was in good working order. Then he left. He did not show her the contract or tell her that it was a two-year contract, etc.

Later, they copied her signature and forged it on the rest of the contract in 5 places. In these spots she was agreeing to all the terms and conditions, but of course she never agreed to them, because she never saw them.

When I called Dish and brought this to their attention, and told them I wanted to cancel, their attitude was basically, "too bad. We have her signature. You are out of luck."

It is outrageous to me that they would scam a teenager, forge her signature, then want $420 to terminate the contract early. So that would be $800 for a service she does not want, and they committed fraud to sign her to the contract. I would like to file a civil suit against them, if I could afford an attorney.



This report was posted on Ripoff Report on 10/19/2012 03:18 PM and is a permanent record located here: http://www.ripoffreport.com/r/DISH-Network/internet/DISH-Network-Scammed-my-teenager-fraud-Internet-957344. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

Your Post

AUTHOR: MikeL DISH - (USA)

Diane,

I understand the situation and would be more than happy to help as that's something we take seriously!  I can give you some procedures to go about resolving the issue with the forgery and do need some more details about the service.  Is everything working well for you still?  Are you having any issues with the service after it was installed?  Please email me your account number at michael.lemar@dish.com so I have something to look over and I'll contact you, if you wouldn't mind, to provide you some further instructions.  I appreciate you bringing this issue to our attention and I'll look forward to speaking with you!
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