- Report: #775616
Report - Rebuttal - Arbitrate
Complaint Review: DISH Network
DISH NetworkP.O. BOX 9033 Nationwide United States of America
DISH Network EchoStar Corporation DISH Support reps only exist to mislead you - AVOID Littleton, CO, Nationwide
*Author of original report: To BeckiB@Dish Network
*General Comment: Dish Pause
*UPDATE Employee: Early Termination Fees
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The rep advised me that I could not stop the final payment to my card as I agreed to it in the terms when I signed up for the service, but he reassured me that the fee wouldn't be charged until on or after the due date of the final bill. On 8/28/2011, I received a final statement from Dish Network in the amount of $413.97, due on 9/12/2011. This included a balance of $98.97 and an ETF of 315.00.
On 9/1/2011 (my nearest pay date), I noticed that my account was overdrawn due to a $315.00 hold. I immediately called Dish Network and spoke with an agent and his supervisor, both of who advised me that they did in fact charge the account earlier than the due date, and that it was "in their right to do so as stated in my agreement". When I asked both reps to point this section of the agreement out to me, they could not locate it (nor could I).
When I asked the supervisor to have the charge reversed until the due date of my bill (which is when I was expecting the charge per the 1st CSR and my final bill), I was advised that all charges are nonrefundable. When I asked to speak with someone above him, I was hung up on.
Initially, I was planning to pay the ETF on 9/12 and the balance on the payday after. I was also planning to return to DISH in about 6-8 months when I could afford it, but I most certainly will not thanks to DISH customer service (or lack thereof).
Summary of losses:
$75.00 Returned ACH fee (25.00 x3)
$20.00 Returned ACH fee (AutoPay)
$5.00 Late fee
$5.00 Late fee
$29.00 Late fee + Penalty APR
$475.00 (50 paid hours @$9.50/hr - I work for a home-based call center and the charge from DISH prevented me from being able to make a payment to the place I rented my work PC from. I was forced to return it on 9/4/2011. This prevented me from being able to perform my job.)
This report was posted on Ripoff Report on 09/11/2011 11:30 PM and is a permanent record located here: http://www.ripoffreport.com/r/DISH-Network/nationwide/DISH-Network-EchoStar-Corporation-DISH-Support-reps-only-exist-to-mislead-you-AVOID-Litt-775616. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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