• Report: #1095838

Complaint Review: DISH network

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  • Submitted: Wed, October 30, 2013
  • Updated: Wed, October 30, 2013

  • Reported By: anonymous — Rochester Minnesota
DISH network
Internet USA

DISH network DISH network internet service sucks  Internet

*UPDATE Employee: Your Post

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Believing that we couldn't get cable at our location, we opted for DISH service for TV and internet. We're used to quality fiber optic connection and unlimited internet. DISH TV is ok if you don't mind it going-out during inclement weather, but their internet service is ridiculous.  

First of all, our GB allowance was split 50-50 between "anytime" hours and "off-peak" hours (2AM-8AM). Who the hell is up at that time of day other than people who work 3rd shift?? As our GB allowance got low, we began monitoring our usage, and there are accurate free apps available to do that. We used one called SurplusMeter which shows your data stream in real time; download, upload and total. 

Believe it or not, there was an almost 8% difference in the download readings between SurplusMeter and DISH's display page. There was a 4.5% difference in the the overall (total) data stream. When we called DISH tech support, we were told there was nothing they could do and they doubted our data comparison.  

We're spending the money to buy-out of our 2 yr. DISH contract and get back to cable.


This report was posted on Ripoff Report on 10/30/2013 04:21 PM and is a permanent record located here: http://www.ripoffreport.com/r/DISH-network/internet/DISH-network-DISH-network-internet-service-sucksnbsp-Internet-1095838. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Your Post

AUTHOR: MikeL DISH - ()

anonymous,

If you're experiencing signal loss or issues during inclement weather, please try unplugging the receiver's power cord from its outlet for at least ten seconds and then plugging it back in.  For a Hopper system, press and hold the red Power button until it's shut off and then release it to automatically reboot it.  For any concerns you're having with the internet, please call us toll-free at 1-800-333-3474 and request our internet specialist who will be more than happy to discuss that further with you.  Thanks!

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