• Report: #452944

Complaint Review: DJM LIFSTYLEFIT CO M - Nature's ACAI BERRY MAX - Lifstylefit.com

  • Submitted: Mon, May 18, 2009
  • Updated: Sat, June 13, 2009

  • Reported By:Tempe Arizona
DJM LIFSTYLEFIT CO M - Nature's ACAI BERRY MAX - Lifstylefit.com
Internet U.S.A.

DJM LIFSTYLEFIT - Nature's Acia Berry - Lifstylefit.com charged me after I had cancled membership, charged me twice after canceling Internet

*Consumer Comment: MaquiBerry Clear is the new name for Acai Berry Maxx - Fit Factory.Com - LIFSTYLEFIT.Com

*UPDATE Employee: Resolution Offer

*Consumer Comment: LIFSTYLEFIT.COM - I agree with you, they just want to hit your credit card

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I ordered the ACAI Berry Maxx, but was very diligent about reading the fine print. However, I was still scammed. I sent this email within 10 days as instructed:

Dated 12-2-2008
"I would like to cancel my membership for Acai Berry Maxx. I ordered the free trial and just recieved it in the mail two days ago. I was told I have 10 days to cancel from the day I recieve my free trial. I have also tried canceling over the phone but the mailbox is full. Could I please get confirmation via email and/or phone that this will be canceled and that I will not be charged anything? Thank you very much."

After this was sent 12-2-2008 I was still charged $29.99 in late December 2008. I called and they refunded my money and canceled my 'membership'. Luckily I found this charge in my account or else it would have gone unnoticed. My best guess is that they are preying on the individuals that do not notice these charges. Because they were quick to refund without a problem.

Fast forward 6 months later to 5-18-09. I was looking at my account and came across a charge of $19.95 from DJM LIFSTYLEFIT CO M. I call and guess who it is.....ACAI BERRY MAX. I had already canceled any and all memberships back in 2008! How could they be charging me AGAIN? I thought I had resolved this scam! But once they get your account info, they will just see what they can get away with. I am now ready to cancel my credit card because of this! I would love to know how this company repeatedly gets away with this... Yes, I was stupid enough to order, but I took many measures to cancel and yet they still charge me. How is this legal???

Tempe, Arizona

This report was posted on Ripoff Report on 05/18/2009 12:05 PM and is a permanent record located here: http://www.ripoffreport.com/r/DJM-LIFSTYLEFIT-CO-M-Natures-ACAI-BERRY-MAX-Lifstylefitcom/internet/DJM-LIFSTYLEFIT-Natures-Acia-Berry-Lifstylefitcom-charged-me-after-I-had-cancled-me-452944. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

MaquiBerry Clear is the new name for Acai Berry Maxx - Fit Factory.Com - LIFSTYLEFIT.Com

AUTHOR: Escrowoftheworst - (U.S.A.)

I've been continually charged by this company and have had my time wasted with no refund as I play the games of customer service.

Be advised, that MaquiBerry Clear is the new name for Acai Berry Maxx, www.fitfactory.com, lifstylefit.com and all the other names they have operated under. In my own complaint, I shared how this group has moved from FL, AZ and now was making calls from NY. Nevada is the state from which they are running the new call center and they are running fulfillment out of another state which I believe to be Utah.

The reason they have fulfillment in one state, the call center for sales in another, is so that your complaint to the BBB and others can be replied to by MaquiBerry Clear that another office in another state is actually handling such, therefore the BBB closes your complaints.

On the state level, they do not work with one another.

Be careful...MaquiBerry Clear is Acai Berry Maxx whcih fraudulently continues to bill you under LIFSTLYLEFIT.COM
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#2 UPDATE Employee

Resolution Offer

AUTHOR: Customer Service Administrator - (U.S.A.)

I apologize for any misunderstandings that might have occurred when you were purchasing your dietary supplements online. Our company represents some of the Fit Factory programs.

Fit Factory is a companion program that comes with various dietary products that are ordered online and, on occasion, if a customer orders multiple supplements, they may actually have more than one Fit Factory account.

Unfortunately, we are unable to locate an account for this customer and verify if this is the case as there is not enough information provided for us to search our company data base - but, if this individual would please contact our customer service number, we will be very happy to assist them in searching for another Fit Factory program, and if that is the case, resolving their concerns.

Below is the information provided with the Fit Factory programs:

Fit Factory
CS Phone Number: 1-866-407-1022
Trial: Bonus Program: 14-days, 21 days
Cost: Bonus Program: $19.95, $29.95 (costs vary depending upon the product it was purchased with)
Website URL: http://www.fitfactory.com/
Start up username: assigned by Fit Factory
Start up password: assigned by Fit Factory

Fit Factory is a great way to gain total overall wellness. Fit Factory takes a holistic approach to weight loss and feels that all aspects of health should be addressed. There are Licensed Trainers to help customize your exercise routines, special diet plans for all types of individuals along with Licensed and Trained Dietitians to help answer questions and assist you in meal planning, etc. Emphasis is also placed on the mind with the belief that balance is the key to well-being.

Selling Points:
5 different diet plans for all walks of life
Professionally trained and Licensed Dietitians
Professionally trained and Licensed Fitness Trainers
Live Chat 24/7
Flash Exercises Gallery (See how to do the exercise correctly)
Record your progress, Keep notes
Articles to inspire, Music to get you motivated, quotes, recipes and more

For customer service you may call 1-877-407-1022 and they'll be happy to assist you.

If you've already contacted customer service and feel you were not treated fairly, or would like to discuss additional issues, please contact me directly at 435-773-1795 or you may email me at customerservice@cshelp.org I will assist you immediately.

If you are another customer reading this and you have tried customer service and feel that we have failed you, or feel you were mistreated in any way, please call me directly and the number above or the customer service email and I will be happy to address your concerns ASAP.

Online Customer Support
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#3 Consumer Comment

LIFSTYLEFIT.COM - I agree with you, they just want to hit your credit card

AUTHOR: Janet - (Canada)

I have sent my own rip off report, but wanted everyone to know that I had the same experience as K8T from Arizona, only I think worse!!! I ended up with 9 charges on my credit card, and numerous hours spent trying to cancel this "service". This should not be allowed!!!
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