• Report: #703976

Complaint Review: DLP Lamp Source

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  • Submitted: Mon, March 07, 2011
  • Updated: Mon, February 25, 2013

  • Reported By: joegg — New Jersey United States of America
DLP Lamp Source
11870 Community Rd, Poway, California Internet United States of America

DLP Lamp Source DLP lampsource.com Faulty Advertising, Refusing to compensate for loss Internet

*Consumer Comment: many transactions with dlplampsource

*Consumer Comment: DLP Lamp Source doesn't send replacement lamps to rule out faulty lamps

*REBUTTAL Owner of company: DLP Lamp Source - Factory Original Projector Lamps

*Author of original report: Response to DLP Lamp Source regarding my complaint

*REBUTTAL Owner of company: Rebuttal to Customer Complaint

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Ordered a replacement lamp for my Sony TV.  The lamp failed to work.  After contacting DLP LampSource they refused to send me a replacement and insisted that it was a Balast issue and that I have a Sony tech come out to troubleshoot the problem.  Before I did this I asked them to send me a new lamp, JUST TO BE SURE that the lamp was not the problem... they refused.
Needless to say that when an AUTHORIZED Sony tech came out and installed a "FACTORY" lamp it worked perfectly and of course the Balast on my TV was not a problem.
Although they agreed to give me a refund on the lamp they refuse to compensate me on the over $100 additional expense for an original lamp and a factory rep as they recommended.. Hard to believe I know..
Don’t waste your money.. get a Factory Lamp!

This report was posted on Ripoff Report on 03/07/2011 06:52 PM and is a permanent record located here: http://www.ripoffreport.com/r/DLP-Lamp-Source/internet/DLP-Lamp-Source-DLP-lampsourcecom-Faulty-Advertising-Refusing-to-compensate-for-loss-Int-703976. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 2Consumer 2Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

many transactions with dlplampsource

AUTHOR: drdreamzz - (United States of America)

i have been buying lamps for years from dlplampsource for several tvs i have owned, have never had a problem with them and have had friends and family buy from them because you get a factory lamp at half the cost, given i end up helping them install into the case but thats irrelevant. just myself ive  ordered at least 5 bulbs in over 8 years, my tv is on 20 hrs a day so they last 16-18 months on average, in a pinch have gotten factory lamp from abt ( 20 min drive) because cant wait to have tv same thing about 16 months but abt got me for almost 300, now i just keep a backup, for the price well worth having.
this guy seems like he didnt know how to handle a lamp or install. but who knows between the people i know theres been over 20+ transactions with dlplampsource and i hope this guy doesnt keep people from saving money.
 i know one thing for sure about mr xxxx  he doesnt know how to read the bulb to tell its a factory bulb because thats all ive ever received from them.  give them a try if your not confident installing bulb into case, buy with the case to eliminate handling of bulb, oil from fingers do kill all lamps (look up halogen, etc) plus its only 20 extra for case.
 i bought one cased just to have backup for easy replacement for wife. reason i found this complaint was looking to buy backup and just was lazy and typed into bing saw the complaint and clicked and felt offended enough to leave response.  now off to order my backup lamp because im on month 15, of course im getting from dlplampsource   119 beats 275  anyday.

hope this helps people
just a consumer
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#2 Consumer Comment

DLP Lamp Source doesn't send replacement lamps to rule out faulty lamps

AUTHOR: Tom Chick - (United States of America)

"Normally we will send a complimentary second lamp to the customer to rule out a faulty lamp."

This is not my experience.  I contacted DLP Lamp Source with a report of a faulty lamp that kept shutting my TV down.  The technician offered a few suggestions that basically came down to kicking the problem over to Samsung.  He ultimately suggested it was a situation with the firmware not acknowledging that a new lamp had been installed.

Unfortunately, my TV kept shutting down.  Just this evening, the television shut down yet again and I could smell plastic burning.  I promptly unplugged the TV, extracted the lamp, and found that the wiring from the bulb had shorted out, melting the plastic housing.  This was wiring provided with the replacement bulb I purchased from DLP Lamp Source.  I'm not sure about the extent of the damage to the rest of the TV, but suffice to say I'm extremely unhappy to discover that the problem was indeed with the bulb.  If the technician had offered the send me "a complimentary second lamp to rule out a faulty lamp", none of this would have happened and I wouldn't be without a TV for an event I'm hosting tomorrow.
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#3 REBUTTAL Owner of company

DLP Lamp Source - Factory Original Projector Lamps

AUTHOR: DLP Lamp Source - (USA)


Hello:
 
My name is Dan Buchbinder, President of the DLP Lamp Source.  The customer was initially offered a replacement lamp - he declined and opted to call a technician.He then requested that we offer him compensation or else he would post negative comments online.
The customer was given a complete refund. At the DLP Lamp Source we only offer 100% factory original parts and the highest level of knowledgable and friendly customer support available.
 
Please do feel free to contact us with any additional questions.
 
Regards

Dan
www.dlplampsource.com
866-764-5822
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#4 Author of original report

Response to DLP Lamp Source regarding my complaint

AUTHOR: joegg - (United States of America)

DLP lamp source did promise to refund the lamp and my additional expenses, but after returning the lamp and waiting for a month without a refund I decided to contact them.  They immediatly issued a credit, but not for what they promised.The credit they issued was $142 short of what they promised.  The owners response to me was: "Please consider this our final communication."
My only recourse now is to go to the BBB and file an official complaint as I have all of their correspondences.
 It is obvious they had no intention to refund anything until they heard from me again, I guess they thought I would forget or didnt check my Credit Card statements.
Please DO NOT order anything from this company.
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#5 REBUTTAL Owner of company

Rebuttal to Customer Complaint

AUTHOR: DLP Lamp Source - (United States of America)

Hello:

In response to Mr xxxxx's complaint, DLP Lamp Source apologizes for any misguidance during the troubleshooting process.  Normally we will send a complimentary second lamp to the customer to rule out a faulty lamp.  We have offered to compensate the customer in full for his purchase, including an expedited shipping refund and payment of his technician fees in full. 

The lamp we sent is Factory Original (we only sell Original Parts) and carried a complete one year warranty as well. 

Of note, the customer was granted a full refund including compensation for a third party to trouble shoot the issue.   It should be known that the customer opted to try extortion tactics lest he post negative feedback (such as this post) on the internet.

We apologize to Mr Xxxxx for his inconvenience.  Any questions or concerns regarding this matter may be addressed to me via email at sales@dlplampsource.com

Please also feel free to browse our FAQs section and Testimonials page at www.dlplampsource.com.  As the market leader in Replacement Projector Lamps we make it a point of offering top notch customer support in conjunction with factory original products.

Regards

Dan
www.dlplampsource.com
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