- Report: #703976
Report - Rebuttal - Arbitrate
Complaint Review: DLP Lamp Source
DLP Lamp Source11870 Community Rd, Poway, California Internet United States of America
DLP Lamp Source DLP lampsource.com Faulty Advertising, Refusing to compensate for loss Internet
*Consumer Comment: many transactions with dlplampsource
*Consumer Comment: DLP Lamp Source doesn't send replacement lamps to rule out faulty lamps
*REBUTTAL Owner of company: DLP Lamp Source - Factory Original Projector Lamps
*Author of original report: Response to DLP Lamp Source regarding my complaint
*REBUTTAL Owner of company: Rebuttal to Customer Complaint
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Ordered a replacement lamp for my Sony TV. The lamp failed to work. After contacting DLP LampSource they refused to send me a replacement and insisted that it was a Balast issue and that I have a Sony tech come out to troubleshoot the problem. Before I did this I asked them to send me a new lamp, JUST TO BE SURE that the lamp was not the problem... they refused.
Needless to say that when an AUTHORIZED Sony tech came out and installed a "FACTORY" lamp it worked perfectly and of course the Balast on my TV was not a problem.
Although they agreed to give me a refund on the lamp they refuse to compensate me on the over $100 additional expense for an original lamp and a factory rep as they recommended.. Hard to believe I know..
Don’t waste your money.. get a Factory Lamp!
This report was posted on Ripoff Report on 03/07/2011 06:52 PM and is a permanent record located here: http://www.ripoffreport.com/r/DLP-Lamp-Source/internet/DLP-Lamp-Source-DLP-lampsourcecom-Faulty-Advertising-Refusing-to-compensate-for-loss-Int-703976. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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