• Report: #991237

Complaint Review: DMI Movers

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  • Submitted: Fri, January 04, 2013
  • Updated: Wed, February 06, 2013

  • Reported By: Carrie — Kyle Texas United States of America
DMI Movers
5105 E los Angeles ave #e-260 Simi Valley, California United States of America

DMI Movers Delta Moving Inc Over charged and Movers dropped my boxes off the back of the truck Simi Valley, California

*Author of original report: THEY LIED AGAIN

*Consumer Comment: Your lucky

*Consumer Comment: DMI Movers problem

*Author of original report: DMI Made things right

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On Dec 15th 3012 DMI movers came to my moms home to pick up everything to be moved to Kyle Tx. They arrived at my moms home they put more packing tape on her boxes wrapped up the Antique foot pump organ, the organ was to be in a wood crate but was wrapped in cardboard. My mom called me to tell me that they were saying the cost would be more to
have the items shipped. I talked to the delivery man who told me that the weight was more than the 950.00 quoted for 1500lbs. He said it would be more like a 1625.00 but he will give me a discount for 1475.00. I asked if he would have things weighed. He said you mom does not have a car and can not follow me to the scale. This is true she sold her car
she was moving overseas that Sunday the 16th.  I then said You are still going to get a weight of shipment. He said sure, this was a lie. I asked about the delivery time and he said I would be called within a few days of a delivery time.

I get a call Dec 22nd at 9:53am from the movers. They left a message saying they will be at my home and I
need to pay the 690.00 balance by postal MO or cash.  They left 2 messages I was sleeping after driving from Kyle Tx to Dalhart Tx all night.
I call the movers about 10:30am and they tell me they will be at my home in 2 hours.  At this point im a 11 hour drive away from my home. So I call my sister in law and she runs over the 690.00 in cash to my son who was home.
That 2 hour delivery turned out to be delivered at close to 9pm at night. They came and my son gave them the 690.00
cash, I called to have my neighbor be with my son. It was late and the drivers seemed odd every time I spoke to them trying to figure out why the 2 hour delivery time turned into 9 hours later.
My neighbor David came to our home with our son. I get a phone call from Davis saying they are dropping boxes from the back of the 18 wheeler. As im still on the phone I hear another box drop from the truck. Davis asks if I heard that and yes I did. I tell David my neighbor that some of those boxes are filled with antiques and that the organ is from the 1800's. He yells
over at them to tell them what I said. I was horrified by what I was hearing.  After that the 2 drivers started screaming at each other,  I could hear them as well over the phone. David said they almost got in a fist fight  One driver went to the truck cab and the other into the back of the 18 wheeler. I called the DMI moving Co                      

It was after hours but I left a message about what was happening. Within 10 mins I did get a phone call back from a man, sorry I do not recall his name. It was a crazy night.  I explained what was happening and he told me to have David tell the drivers to call him at 817-996-9975.
After they talked to the man with DMI movers  they got to work and were more careful.

My neighbor stayed till after 11:30pm with my son.
He wanted to make sure the movers left and everything was Ok. I fear what could have happened if David would off not been at my home. I have already listed the damages for everything. The true weight for the items I was overcharged. This experience has been horrific in all aspects from start to finish.    

17 items broken one of those broken Llardo piece worth 400.00

This report was posted on Ripoff Report on 01/04/2013 10:58 AM and is a permanent record located here: http://www.ripoffreport.com/r/DMI-Movers/Simi-Valley-California-93063/DMI-Movers-Delta-Moving-Inc-Over-charged-and-Movers-dropped-my-boxes-off-the-back-of-the-t-991237. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

THEY LIED AGAIN

AUTHOR: clathrop - ()

After fighting with DMI movers  and my CC company I did not get the money promised.

I was told if I change my reviews online that DMI Movers would refund the 695.00. I did what was asked and they broke their word again.

I did get a partial refund but nt the full amount I have a signed statement that they would refund.

 

DO NOT use DMI Movers.... They are not to be trusted and they lie

 

Carrie

 

 

 

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#2 Consumer Comment

Your lucky

AUTHOR: Alyce - (United States of America)

Your lucky. I was overcharged, most of my belongings were broken & some stolen & Jonathan has yet to send me my agreed to settlement 3 months later & will not answer phone or return my calls as his lies about my check being in the mail have run out. I'm glad you got a settlement from that lowlife, most of us ( do Internet search ) aren't that lucky. This company is a scam
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#3 Consumer Comment

DMI Movers problem

AUTHOR: Sugarbarez - (United States of America)

I have also had problems with this company. Only problem is I do not have my items yet.  I called this company and asked them to move less then a studio apartment of furniture. They told me the min. move was 1500 pounds and my cost would be about 1000.00,  983.00 to be exact. I gave Liraz "Lee" a run down of the items and knew we shouldnt even come close to the 1500 pounds. I gave a 100.00 deposit with the understanding that half of the remaining balance would be due on pick up and half on delivery.

They went to my parents house to pick up the load Friday January 18th at about 10:30am (were supposed to be there at 9) They packed the truck, left trash in my parents house and on their driveway, they left a couple hours later. I called DMI about 10 minutes after the movers left my parents house and DMI then informed me that the driver said I am about 6-900 pounds over. I asked how in the heck he knew that since he had just pulled out of my parents driveway!!!

Later that evening they call and tell me my bill is twice what thye said it would be and I now need to come up with over 800.00 instead of the 400.00 i should have had to pay.  I was mad, they said they would have a manager contact me and nothing!! Over the weekend they ran my credit card and kept running until they found an amount they could take out...they took everything out of my account except 7.32!!! They will not call me back. Liraz said she left me an itemized statement but it was  only an email ...there was no scale paperwork..no packing slips and now this company is holding my grandparents belongings in a truck! 
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#4 Author of original report

DMI Made things right

AUTHOR: clathrop - (United States of America)

Update on my experience with DMI Movers.

Jonathan from DMI
movers contacted me about my experience. He is the same person who so
promptly returned my after hours call the night of the delivery at my
home in Kyle Tx.

He did receive the letter I sent explaining everything that
happened, what was broken and the listing of the weights of the items.

I am pleased to hear that they fired the drivers that made my delivery. 

He is also making sure that my items that were broken will be replaced. 
As upset as I was about my experience I know that I can replace the
items that were broke. This means the world to me.
Jonathan really helped turn my experience into something positive. 

I would recommend DMI Movers in the future and I would use them
again. Many companies would not do as much as they did to correct the
issue.


Clathrop
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