Complaint Review: DMI Moving (Simi Valley, CA) - Internet
- DMI Moving (Simi Valley, CA) Simi Valley, California Internet United States of America
- Phone: 818-988-2303
- Web: http://www.deltamovinginc.com/Home....
- Category: Moving & Storage
DMI Moving (Simi Valley, CA) Delta Moving Incorporated BEWARE! SCAM!! Internet
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We hired DMI movers to assist us in our move from California
to Michigan. There were 5 or 6 men that
arrived in the morning in what appeared to be a 16 moving truck, clearly not
big enough to move our garage full of boxes and furniture. The men were
friendly and helpful, even turning in money they had found underneath the bed
after they had moved it. As the day moved on and they realized there wouldnt be enough room to close the trucks back door, they began getting sloppy and rough with our items. Finally around
midnight they had everything moved out, and packed into the truck so tightly
they had to strap furniture hanging out of the back of the truck as a result of
not being able to close the back door. There was moving debris including
plastic wrap, tape and moving cloths littered all over the house in piles,
spreading across the front yard into the street, and even spilling into the
neighbors front yard. They also left soda bottles and sandwich wrappers in the
house from their lunch break. They left about 9 rolls of tape that werent
fully used, and 1 brand new roll of tape, which we were charged for. We had
large and expensive items boxed properly for moving, which they took it upon
themselves to re-box, increasing the number of boxes we were charged for.
About a week later the delivery truck showed up, in a much larger truck than what was
originally packed in California. It was a semi-truck pulling a trailer, with 2
other customers items mixed in with ours, identified by colored tag numbers.
This time there were only two men, a driver named Shawn and local temporary mover
out of Grand Rapids. As we went out to greet the driver, without introducing himself
or his partner, he demanded a $3,000 blank check or blank money order, and if
we did not comply he threatened to turn the truck around and drive our items
back to California. After 30 minutes of us attempting to contact his boss as
the driver sat in his truck, they finally settled that our charges were already
paid in full. The drivers poor attitude continued as they began unloading and
unwrapping our furniture, and it immediately became clear at least half of our
items were damaged or completely broken. Bed frames, desks and end tables had
pieces broken off, professionally packaged dishes both glass and plastic were
broken, and two tables were completely split in half and missing legs. A file
box with important legal and tax documents was flooded with motor oil and a
green slimy substance, suspected to be coolant. When we asked the driver what
had happened to the important documents, his response was I dont know, its
your stuff. After several calls complaining to the companies receptionists of
his aggressive and rude attitude, his boss contacted him and told him to calm
down. His attitude and over all demeanor slightly improved. The boxes Shawn unloaded were sloppily thrown into the garage, spilling out into the driveway. His suggestion was to leave
the boxes overnight until we could unpack them. We had prepaid to have our baby
grand piano moved, which the delivery driver was not notified of, but assured
us it would be moved at the companies expense. Finally as the movers came to the
end of what was to be delivered, there were several items including jewelry
boxes, latters, bookshelves, and end tables that belonged to other customers
but were almost left with us. Due to the shortage of help they were here for at
least 12 hours unloading and sorting through our items.
About 2 months after everything had been unpacked and documented, we filed a complaint
and a claim complete with a full list of damaged and broken items, our personal
concerns, and photo proof of damage. We spoke to several receptionists until we
were put in to contact with the supervisor Jonathan. He was immediately unresponsive, evasive, and shady. We emailed and called numerous times seeking reimbursement for our
damages, and after no further information or help from him, we asked to speak
to his supervisor or owner. He evaded and ignored each request, and to this day
we have not spoken to anyone above Jonathan. He promised to file an insurance
claim and to hire piano movers to move our baby grand piano. He had contacted a
piano moving company out of Traverse City, which the payment information he
provided did not go through. My piano sat in the garage on its side in 30
degree weather for a month until we took it upon ourselves to hire movers at
our expense, totaling $900. After a month of being put off and our requests
ignored, my daughter posted a negative review on Yelp! regarding the treatment
of items, the delivery driver, and the supervisor Jonathan. It didnt take long
for Jonathan to come across the review and personally called my daughter to
discuss it. He attempted to negotiate with her and after she refused to take
down the review, he threatened if she did not take the review down he was not
going to help or reimburse us in any way. The review was never taken down, and
three months later we have received no proof a claim has been submitted, no
reimbursement, and have rarely been in contact with Jonathan. He argues we have
not sent enough proof to support the need for an insurance claim, and has
offered a $900.00 check as settlement, which would only cover the price for the
piano movers. We denied the offer and are in the process of suing the company.
Do not, I repeat, DO NOT hire this moving company. Your items will be delivered
in pieces, and they will stall any type of reimbursement or settlement until
the 6 months have passed so you cannot legally file a claim.
This report was posted on Ripoff Report on 02/18/2013 07:52 PM and is a permanent record located here: https://www.ripoffreport.com/reports/dmi-moving-simi-valley-ca/internet/dmi-moving-simi-valley-ca-delta-moving-incorporated-beware-scam-internet-1016458. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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