• Report: #964341

Complaint Review: DR Equipment

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  • Submitted: Sat, November 03, 2012
  • Updated: Mon, March 04, 2013

  • Reported By: r************** — *************** Pennsylvania United States of America
DR Equipment
Miegs Road Vergennes, Vermont United States of America

DR Equipment Country Home Products 8 HP Lawn and Leaf Vac - A very inferior product Vergennes, Vermont

*Author of original report: Attempt to remedy went unanswered

*UPDATE Employee: DR Lawn & Leaf Vac

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DR Equipment 8 HP Lawn and Leaf Vac

I have had many issues with this purchase.  The first machine that was eventually returned for free replacement kept tearing away the rubber breakaway coupler regardless of whether the engine was experiencing a clog on the blade end it must
have had something to do with the alignment but regardless I received a new machine after approximately 10 couplers and an initial frustrating season with the product.

The biggest issue with this product is that it clogs VERY easily with a very small twig (singular) because the twig gets wedged in the flex hose right before entering the box/blade area.  I believe there are two reasons for this 1)
the flex hose is ribbed inside and tends to lodge or grab the twigs and 2) the end of the flex hose is fitted with a coupler that tends to warp outward (inside the flex tube) over time into the path of the flying debris and therefore tends
to grab the twigs and lodge them in allowing leaves to accumulate behind and thus clogging the unit.  I am talking
about very small twigs maybe 6 to 10 inches and no wider than a pencil.  Larger sticks you will want to pick up by
hand first to save yourself the hassle of them being chopped up by the mower and clogging the flex tube.

In my experience, I was getting of my tractor every 20 feet to free clogs using a wrench at the rear of the motor just at the entrance to the blade this was very dangerous to say the least but I could not see turning the unit off and on at each clog so I risk being so close to the danger area.

Other problems have included multiple times where the oil fill stick has shaken loose spewing oil everywhere.  Luckily, I have caught it and now I watch for it.  Be careful to make sure you have a long enough flex hose  - if you dont
turns are restricted and you can damage your tractor.  Have a screwdriver and pliers handy to work
out clogs because the thumb knobs on both ends of the flex tubes will break off after about 10 uses.  When it is only
slightly wet, the universal deck adaptor acts like glue to accumulate wet clippings and leaves and clogs the chute at the beginning near your deck.  Twice I have replaced the bolts that hold the units frame to its hitch mechanism I finally seemed to have purchased bolts strong enough to prevent them shearing. 
The unit is very difficult to empty when full, you will need a very strong person to dump the box and push up and down on it repeatedly to remove clippings that might be heavy you may need two people one to pull tractor slightly forward while you dump from behind (suggest caution here for sure).

Make sure your leaves are dry and twig free when purchasing this product.

When I threatened legal action to get a refund for the product I was told by the customer service rep that 'love a good fight'

This report was posted on Ripoff Report on 11/03/2012 07:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/DR-Equipment/Vergennes-Vermont-05491/DR-Equipment-Country-Home-Products-8-HP-Lawn-and-Leaf-Vac-A-very-inferior-product-Verg-964341. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Attempt to remedy went unanswered

AUTHOR: ryanmad2000 - (USA)

DR must troll the web looking for criticisms - their reply here with their 800 number was just for show, appeared very friendly and apologetic but was without any sincerity.  I wrote a thorough and fact based letter to the President of the company and after many weeks and months I have received no reply whatsoever.

I have taken my business elsewhere.
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#2 UPDATE Employee

DR Lawn & Leaf Vac

AUTHOR: Trent DR Tech Support - (USA)

Were very sorry you have had trouble with the performance of your DR Lawn & Leaf Vacuum and our service provided.  We welcome the opportunity to work with you to resolve any issues.  Please contact us at 1-800-687-6575 so that we can review your file, service history and work together to resolve these issues. Thanks and please know, we dont love a good fight but rather welcome another chance to make things right. 
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