- Report: #903114
Report - Rebuttal - Arbitrate
Complaint Review: DR Power Equipment
DR Power Equipment75 Meigs Road Vergennes, Vermont United States of America
DR Power Equipment Division of Country Home Products Does not honor six month customer satisfaction warranty (advertised on web site) Vergennes, Vermont
*General Comment: DR Power Wagon Problems
*Author of original report: DR Power Equipment agreed to take back the Powerwagon (the subject of my complaint)
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I returned the item to the local dealer shortly after purchase and requested a refund based upon the company's advertised "six month customer satisfaction warranty." The dealer contacted DR Power and was told that because I purchased the Powerwagon from a dealer, and not direct from DR Power Equipment, they would not honor the six month customer satisfaction warranty. When I contacted DR Power myself I was told that the dealers are independent from the parent company and they set their own warranty terms and I should have contacted the company directly before buying the item locally. I told them that their advertised six month customer satisfaction warranty does not mention that it is only valid if purchased directly. Their only reply was that is was my fault for not checking with them first before buying it from the local dealer. I am now out $2,400 and my only recourse is to hope that the local dealer can sell it to someone else as a used item, probably at a significant price reduction.
This report was posted on Ripoff Report on 06/26/2012 12:09 PM and is a permanent record located here: http://www.ripoffreport.com/r/DR-Power-Equipment/Vergennes-Vermont-05491/DR-Power-Equipment-Division-of-Country-Home-Products-Does-not-honor-six-month-customer-sat-903114. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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